Uber Eats: Food Delivery
5

Uber Eats: Food Delivery

  • Category: Food & Drink
  • Release Date: 2016-03-01
  • Current Version: 1.202.10002
  • Adult Rating: 4+
  • File Size: 261.45 MB
  • Developer: Uber Technologies, Inc.
  • Compatibility: Requires iOS 10.0 or later.
  • Rating Count: 1 583 020

Description

Food Delivery For Your Budget Hungry? Order restaurant food easily with the Uber Eats app. Track your food order in real-time. Get your food delivered in minutes to your door. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish, meal, and diet. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food with Uber Eats. SIMPLE ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Order food to be delivered as soon as possible Or, schedule your food order in advance for a later delivery time. Your choice! EASY PAYMENT Pay easily with a credit card or Uber Cash. Add a different card easily. Enter a Uber Eats promo code to redeem a discount on your food order. Tip the Eats courier in the app. No cash needed for tipping. REAL-TIME ORDER TRACKING Track your food order on a map as it heads your way. See the estimated delivery time to your address. DELIVERY IN MINUTES Track the delivery time of your food order by-the-minute. Get notified when your order arrives. RESTAURANTS INCLUDE: McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's Barbeque, and more. AVAILABLE INTERNATIONALLY Uber Eats is currently available in cities and metro areas including Abu Dhabi, Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Bogota, Brisbane, Brussels, Cape Town, Chicago, Dallas, Denver, Dubai, Hong Kong, Johannesburg, Glasgow, Liverpool, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Moscow, Mumbai, Nashville, New Delhi, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Vienna, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, India, South Korea, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more. Visit ubereats.com for more details!

Screenshots

Reviews

  • Bad customer service policy

    2
    By jg01928
    While I normally am happy with Ubereats orders, I’m very confused about the way my order was handled last week. I placed an order, estimated arrival time was 8pm. Food doesn’t come, I call the restaurant around 8:30, they say it’s already been picked up. At 9pm, I am notified it’s been ‘delivered’ but it definitely hasn’t. Then I call Ubereats and the customer service representative tells me they’ll issue me a refund and just place the order again...nothing more they can do. So, I ended up paying full price to get my food ~1.5 hours late?? Confused
  • Address Change

    1
    By MuffyG
    How do you not have the functionality to change your address location for pickup? I had to call customer service who then proceeded to tell me to call the driver...high tech.
  • Disappointed

    1
    By Shartleberry
    The app isn’t always user friendly. For instance, when I switch my payment to my earned credits, I am still charged the full amount on my credit card. Also, the gates to my neighborhood have a revolving code. The app does not allow you (prove me wrong...) to edit your delivery information. Consequently, any time I order, the driver gets incorrect information right from the start.
  • Crap

    1
    By p02e1d0n
    I live about a good 2-4 minutes from a McDonald’s. On bicycle it’s about 7 minutes. But when I tried to order it was saying I lived to far and that my address was changed but it wasn’t. If we are suppose to rely on this app then we must be crazy be cause the restaurant’s are not reliable and the Uber drivers are just the worst who go up, down, left, right and miss my house. I had a uber eat driver who went to the other house and thought that was my house. It’s a bad delivery app
  • Free delivery

    2
    By shannon Connery
    Tells you delivery is free and then adds delivery charge to your bill
  • Ughhhhh

    2
    By WrathWolf
    After repeated complaints and Uber telling me that they’re going to fix it... The app still measures distance by flight, instead of driving distance. Oh... and regularly takes drivers 20-45 minutes (usually 30+) just to pickup the food not including delivery time.
  • No costumer service. STOP WAISTING YOUR MONEY

    1
    By idgvsbabanajajaba
    I never leave reviews but I’m so frustrated. I placed an order and was at the door at the time of delivery, the driver said she couldn’t find me so she left. I reordered my lunch. It said delivery time 2:30, 2:50 at the latest. My lunch break ended at 3:00. When I checked the time again it said delivery the delivery time was now 3:00. I called to cancel the order and asked not be charged. I was told there was nothing they could do and I would be charged for the meal. This is ridiculous. It’s not like I changed my mind and didn’t want the food anymore. I had to reorder my lunch and it was taking to long. I had to get back to work. I work in costumer service and know there’s always something you can do. I will not be using this service anymore. This is the 3rd time something like this has happened and I’m done waisting my money and time.
  • Disastrous customer service

    1
    By jgortor
    I have had the app for a long time and since I had it everything was fine(not great). But today i had a problem with an order that took over 2 1/2 hours. I called and they couldn’t make contact with the driver nor the restaurant( which is not true, i called the restaurant). They cant change drivers so they cancelled my order they offer a 5dollar credit for my wait which i find ridiculously cheap and the manager Ana toll me to just cancel my uber eats monthly membership.
  • Won’t deliver

    1
    By ralph8376336
    Won’t deliver to my address
  • AWFUL

    1
    By YoshiTru
    If I could rate 0 stars I would. Uber eats was one of my favorite apps to order food off of until yesterday. I ordered yesterday and forgot to add a tea to my meal I cancelled the order, with selected prompt “forgot an item” (at no point does it notify you if you qualify for a refund or not or as the customer service message said “call the store” ) tried to re order and Uber eats is denying me a refund for a meal I did not receive. If I would have know this I would not have cancelled my order. I will not be using this awful app. The customer service I received was not at all helpful, they have pre made responses that they just repeatedly send to you. Not at all a good customer service or experience.
  • Worst app ever

    1
    By dooodododoooodododod
    A driver stold my food , the last driver showed up with his own food and not even with mines
  • Uber eats is terrible!

    1
    By SoDone!
    The app is always broken and food never gets delivered
  • Fraude

    1
    By son fraude
    Te cobran doble y cuando reclamas ,,, y le pones las pruebas que cobraron varias veces dicen que no te pagaran. Jamas pediré nada x este medio. X que no se hacen responsable de nada ,,,, que mala onda que en juarez. Paso esto xque en otra ciudades es diferente el trato.
  • Gone downhill

    2
    By 4Eason
    I used to really like the service. Now they raised the prices and the food doesn’t deliver on time. Don’t worry they will keep moving your estimated delivery time back so they don’t have to give a refund. Uber is totally unapologetic for their shortcomings also. Too many options to use them again. Update: they were kind enough to send me an email explaining the fee structure. They completely neglect the larger issue. Another example of a company thinking all consumers are idiots.
  • The worst food delivery service ever

    1
    By Opetallica
    I made an order which came completely different from what I asked for, tried to contact uber several times but was not able to reach a number to call and the in app support was useless. The worst service I have ever dealt with, even the restaurant is refusing to take an action as the order was made from uber...
  • Really 😑

    1
    By Bear_Snack
    Let me message my delivery person before hand, or at least let me ask for extra sauce or a cup of ice water maybe more napkins... Here a better one! I ordered 6 drinks with my food and I got a motorbike person. NO! NO! And NOPE! Deliveries used to be so easy and flexible THIS! Is just stupid. “FIX IT.”
  • scam

    1
    By Fjemchhh
    scammed me out of my food and made me pay for it still. awful.
  • NOT RECOMMENDED

    1
    By Ish Depina
    I recently started using Uber eats and after placing the first order my $15 code did not apply even though I checked the box for it. The whole amount was charged on my card. Not only that but I waited 2 hours only for the order to be cancelled. I don’t recommend this app. You are better off using other food delivery options such as DoorDash.
  • $10 coupon: eats-ammara204ue

    5
    By sooupbo711
    First of all, if you haven’t placed an order yet with Uber Eats make sure you use the coupon above to get $10 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming. They do narrow the choices down by providing their top picks out of all restaurants. And then they narrow it down even further by showing top meals for each restaurant. I like that it shows ratings for the restaurants, something that other food delivery apps don't do. I usually only pick restaraunts with 4.6 rating or above. Otherwise the food is usually a disappointment. That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time! Overall you should definitely give it a try, especially with the $10 coupon I gave you!
  • Not worth the hassle.

    1
    By EvaAngelini
    I don’t believe this app would truly score 4.8 out of 5 starts among 1.5 million reviews from users. Positive reviews seem suspiciously bloated IMO. Overall, the app and service is a drag. My experience with Uber Eats has been extremely poor. In-app support is rarely effective and I always end up having to call them; which is also a circus. Drivers smash and damage food - or keep windows rolled down so hot food arrives cold. My last order somehow arrived sopping wet and soggy (subway). Drivers don’t check orders when picking food up. If you get damaged food or the wrong order, Uber makes it extra painful to get a refund processed effectively. Tickets are closed with apologies and often without offering any real resolutions (or a refund). Time consuming and annoying. Skip Uber and their app.
  • Horrible experience

    1
    By nicole bowden
    This was our 1st time ordering and I can tell you we will never use their services again. One we were missing 1/2 our order. And then we even contacted the restaurant and they told us the Uber driver came back to get the order and she never delivered it. Worse customer service ever!
  • Worst delivery service

    1
    By Uber Eats service
    I placed an order from a McDonald’s restaurant and the arrival time was a nightmare, the app kept telling me that the arrival time was supposed to be one but it kept going up and up. When my food “supposedly” arrived the delivery guy texted me and i went for my food but NOBODY was there, i called him 5 times and texted him 5 times as well but he never answered to me. I called costumer service and they refunded my money but that’s not even the issue, the issue is that some of their delivery personnel are unprofessional.
  • Ridiculous

    1
    By nachosareawesome
    Keep saying I owe money but I know I don’t...really frustrated by the way it’s been handled so far.....I owe nothing
  • Nobody ever sees my ‘order notes’ :(

    3
    By spinfrog
    Used this app three times. Put a ‘note’ asking for salt and napkins every time. NEVER GOT SALT OR NAPKINS. (Didn’t even get utensils with my curry??!!) One of my orders got CANCELLED by Red Robin, 40 minutes after I placed it, because they were closing! I don’t think this app works very well.
  • Highway robbery, utter trash.

    1
    By victim#331900
    Uber uses their food delivery service as a way to steal money from people with disabilities. They do no quality control on the restaurants they offer and their rating system is pathetic. When they deliver inedible food to you, they do nothing to fix the problem, and refuse to give the cost of the meal (or the exorbitant fees) back. They have no ethical standards and should be avoided at all costs.
  • It’s annoying

    3
    By Moralgod
    Sometimes I make of the mistake of putting in the wrong address. We should have the option of changing our address before the Uber eats people pick it up. It annoying to have to call the support and then call the person who picks it up to change the address. And they have the option to keep the food or deliver it. So I suppose that you please fix this so we can change the location manually.
  • No Drivers and no communication

    1
    By justdashin
    Ordered from Jack in the Box and still waiting 1 hour later for my order and way past the estimated delivery time. I finally called UBER Eats and the operator told me they so no drivers available and it took and hour of waiting and calling to find that out. But they have. No problems in taking your money fast and a difficult time to get a refund!
  • Delivery minimums

    2
    By edge17F
    I will definitely not be using Uber eats any more because of this. Uber just started requiring minimum ordering amounts. I think it is ridiculous to require someone to order a minimum of 20 dollars from a place like McDonalds! Seriously. You are limiting your ordering base significantly because of this! It was the only app that you could use to order one simple meal for one person and not have to spend a lot of money.
  • App stopped working???

    2
    By cantorderfood
    Out of the blue the app doesn’t know my phone number! Been ordering for years, but now I can’t place an order because it thinks my phone number is in use by another account. Pain. In. The. Butt.
  • BEST ORDER ACCURACY

    5
    By Ahmedb2010
    By far the BEST on demand food delivery platform, Uber eats consistently provides a high quality product with good order accuracy and helpful delivery drivers. Horrible experiences with DoorDash show that Postmates and Uber Eats are significantly superior, with Uber taking the cake with the best service and product overall.
  • My refund

    4
    By Lil_ululani
    I never got my refund
  • Deedcm

    1
    By deedcm
    I am thoroughly dissatisfied and disappointed in Uber Eats. First of all, I placed an order at about 10:38am on Sunday 8/18/19 and was given a driver and est. arrival at 12:15pm. Then the arrival time changed to 12:35pm and driver also was changed at 12:30 and I was given 1:15pm arrival time. I noticed an alert that restaurant was preparing food again at 12:40!!! I call customer support around 12:55, 1:00pm and noticed a 3rd driver was dispatched! Probably extending my wait even longer! I spoke with Karen, in the Philippines and expressed my displeasure with the wait time and the cancellation policy. I told her that I do not want a cancellation if it will take a day or two or 3 to refund my money! She canceled my order any way! 1) Uber Eats cancellation policy is unfair to customers who have to wait passed estimated time and over an hour and a half for orders! 2) For business in the U.S, calls need to be handled by workers living in the U. S. To ensure growth in the economy along with minimal language barriers. 3) Uber eats needs to stop working with restaurants (Chicago Chicken and Waffles) if the wait is continuously extensive! I know, said restaurant is, because I drive for Uber Eats and each time I go to pick up order there is a wait. Orders are piled at register and the restaurant is not even full with customers! I had to order from DoorDash and it is being delivered timely. Oh, and delivery is free with out a time limit being placed to order. Hmmm! Thank you
  • So many issues with this app

    1
    By Ryan1793
    Can’t request new email to use, not easy to add an apartment number or impossible to, doesn’t show payment information prior to checking out or it’s not shown prominently, and it should be clear I’m finalizing a payment. Seamless, Grubhub are a lot easier to use and better customer service. Took me 3 times to order because of bugs with the app.
  • Total junk concept

    1
    By tiredofweakstartups
    Let’s face it, Uber eats is junk at its best. Drivers don’t pick up so restaurants have to foot the bill for undelivered food, Uber eats tries to bill you because lord knows THEY don’t make mistakes with incompetent drivers. Total farce taking advantage of working people. Go elsewhere.
  • No service behind it. Use with care

    1
    By Canyon creek
    No way to correct a mistake using Uber eats. No one helps on wrong delivered orders or missed items. It’s just a plain app, no service behind it.
  • Absolutely terrible

    1
    By Ktranchant
    The first time I used this service was awful. I ordered Moe’s and it took 2 hours of waiting for them to just end up canceling the order. I DO NOT recommend using Uber eats, Doordash is much better. Stick to something you’re good at like being a taxi service smh
  • Things have got to change.

    1
    By Gamefann
    This is the final straw.. I’m done using this app until things change drastically. I get that you’re creating jobs for more people by broadening the delivery types. But the first negative run in was when you guys sent a walker in the middle of the winter. For that we could have gotten dressed and went to the restaurant to eat hot food, not sit at home and eat it cold. Now today 8/18/19 at 6:27pm I’m still waiting for an order that had an original delivery time of 6:05 with a 6:15 the latest. I get it, it’s raining. But when it’s raining a biker shouldn’t be able to accept deliveries if he’s going to wait at random corners for 30 minutes for the rain to let up. I need an option to have a driver pick up my food. Idk if I have to pay more. You guys are playing with my food and it’s not funny. I’ve got a 13 hour shift, and 30 minutes of my lunch break is now over. The food was prepared 45 minutes ago and it’s been sitting on the counter in the restaurant. I’ve ordered from this place before and I don’t want to give them a bad review, but at this point they might as well serve me food strait from the fridge. This is completely unacceptable. I don’t know if people are allowed to drop orders and have others pick it up f they can’t complete it themselves. Really ridiculous
  • stole my money

    1
    By mia rebello
    i was going to order uber eats when it kept saying i need to “pay for a previous transaction” my last transaction i had with uber eats went through and everything so i confirmed one of two of the “previous transactions” that i never performed and was still getting asked to take more money out of my account. i ended up ordering doordash instead, it was cheaper and didn’t try and scam me.
  • DO NOT USE THIS APP, USE POSTMATES

    1
    By Boi46677623466
    Only use UberEats if you are okay with delivery charges in the $5.99-$8.99 range. It’s insane and greedy. Nearly everywhere on Postmates is $2.99.
  • Fee for everything

    1
    By MISA_CFO
    Small Cart Fee, Delivery Fee, Service Fee. My order was $2 and ended up being $7. Then a different order was $12 and ended up being $18. Fat uninstall. Scamming people.
  • Need option for car-only delivery

    1
    By Who would choose this nickname
    I loved UberEats for some of the restaurants on the app that are not available elsewhere. However, I recently moved to a house that'd require climbing a lot of hills to get to. This makes car delivery the only viable option, and bike delivery or foot delivery would not work. Sadly there is no way to specify this preference in the app. The other day, I was matched with a biker, who canceled after picking up the food. Then I reordered, and was matched with another biker, who canceled again. Without the option to specify what type of delivery is acceptable, UberEats is practically unusable to me. In general, there could be all sorts of circumstances that wouldn't have made one type of delivery preferable to another. Perhaps a location is only accessible on foot and it's impossible for a driver to park and walk. It'd be highly appreciated if a feature that allows users to specify delivery type could be added to the app. Thank you.
  • Be careful for driver

    1
    By aljalsi1
    Be carful,when u order late night the driver fabricate a story so he or/she gets the food and eat ur dinner The company will not help u Also you are going to bed with empty stomach ,also. The restaurant will be closed I had ordered through door dash and I didn’t had any problems
  • Great app

    5
    By cool person for the life
    The app is great but can you put a new thing so we can pay in person and not in credit card
  • T

    1
    By hebdjdbsnbshd
    They got my order wrong and didn’t give me something I ordered but they still charged me for it it was on my brothers phone but I still had to order it again just that item and it costed more cause of the delivery fee
  • Extremely hit or miss, mostly miss

    2
    By ImpressedDad1975
    It's a toss up whether I get my food when I order. People have commonly not canceled and drove all around lexington, which I'm not sure why?? Twice in the last week the driver has driven near the restaurant and then far away from me and never canceled. Or sometimes your order is permanently stuck on "preparing order". Or sometimes they pick up the food, drive past my house, and then out of the city for no reason. It's so frustrating, this used to be a solid app
  • Horrible service

    2
    By katiestanard
    So I ordered robertos from uber eats to have it delivered to my job. Specifically said to have them deliver my order to the hotel front desk. The delivery driver instead chose to sit in his car and blow my phone up, which I could not answer since I was working, I went to check on my order and it said it was canceled because my courier couldn’t reach me. In between guests I was looking for someone with a bag of food but never saw anyone. The guy didn’t even get out of his car to bring me my order. Deleted the app. Will never use this service again.
  • Convenient but no accountability when order is incorrect or delivered cold

    1
    By Rachaelleigh
    Uber doesn’t have a process for compensating when an order is damaged or delivered cold outside of refunding the amount that equals your cost for service and delivery. The convenience isn’t worth the money spent ordering with this app.
  • Misleading Time estimates

    1
    By ChrisCowart
    Times is always wrong
  • Terrible worker

    1
    By Unkown1-2
    Asked worker to come to my apt but left it on the street because she was mad.Try Grubhub

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