Zelle
5

Zelle

  • Category: Finance
  • Release Date: 2017-09-12
  • Current Version: 3.8.1
  • Adult Rating: 4+
  • File Size: 134.19 MB
  • Developer: Early Warning Services, LLC
  • Compatibility: Requires iOS 10.0 or later.
  • Rating Count: 160 568

Description

Zelle® has partnered with leading banks and credit unions across the U.S. to bring you a fast, safe and easy way to send money to friends and family. Money moves quickly - directly from bank account to bank account. If your bank or credit union offers Zelle, you already have it in your mobile banking app or online banking – if they don’t, the Zelle app will make it easy for you to send money to enrolled Zelle users that already have access through their financial institution. Zelle. This is how money moves®. Using just your recipient’s email address or U.S. mobile number, you can settle up simply and safely with almost anyone you know and trust. Even better, Zelle does not charge any fees to use the service. (Mobile carrier or bank fees may apply). GET STARTED: 1. Download the Zelle app. 2. Enroll using a Visa® or Mastercard® debit card linked to a U.S. checking account; or 3. Enroll your U.S. checking account by using your online banking username and password, if your bank supports this feature*. 4. Choose a person to pay, or request money from, by entering their U.S. mobile number or email address. 5. Confirm the amount and hit send. If they’re already enrolled with Zelle, they’ll typically get the money in minutes. If they aren’t, they will be notified and can follow a few simple steps to complete the payment. *Some banks allow customers to enroll in the Zelle app using their online or mobile banking username and password. Zelle and the Zelle related marks and logos are property of Early Warning Services, LLC You must have a bank account in the U.S. to use Zelle.

Screenshots

Reviews

  • Wow

    4
    By Izzy Rizzy 11
    It’s a great service but from time to time has glitches. May not be easy as 1,2,3 but learn what u need to do. In time is a jiffy!
  • Good app

    5
    By jjp!
    Good app & reliable
  • If you want to spend a day trying to login

    1
    By Sumozac
    This app purely lacks anything that would indicate an experienced app creator would make. This is the worst money app hand down to have.
  • Won't Work After Update

    1
    By JuanChocoPlasta
    Won't Work Anymore After Update I tap Get Started and it shows loading for 5-min.
  • Does not work

    1
    By torres wife
    Does not work with financial partners
  • Edgar

    5
    By mwangu
    The best company ever
  • It just boots me to my bank app, what’s the point?

    2
    By kidtiffey
    I open Zelle, select my bank and it just opens my bank’s mobile app since it’s a Zelle affiliate. There’s NO option to just use the Zelle app on its own. Why? Pretty disappointing since Zelle looks like a far more attractive and intuitive experience.
  • Not Easy To Use, Poor Advanced Customer Service

    1
    By RugbyWinger
    Cannot use a business debt card with Zelle. Cannot change primary email address, i call in for help and the agent was not able to correct the issue (he was very nice) and sends me to advance help desk which is a voicemail. Left a voicemail and per the message it says they will call you back...that’s a lie!!! No return call almost a week later. So far I cannot collect reimbursements for the time spent refereeing rugby and the travel involved. Let me guess...now I will get a note to “please call us” we’ll I did and nothing was fixed but I have a better idea, call me like your advanced help desk voicemail said you would do.
  • No help at all

    1
    By drewdeeeezy
    Customer support told me “they are just a platform to send money” and can’t help get money back if u get scammed. Stick with PayPal delete Zelle if you have it
  • CustomerCare

    2
    By AbukaTopDesigns
    I called the customer service number and after I couldn’t hardly understand the person I asked to be transferred to someone else. I was told the only other person who needed to talk to was my bank. After getting the supervisor also with an accent hard to understand but better my complaint on how I was treated was not listened to. If you never have problems then Zelle is fine. Customer service however is terrible and felt less than a person. I’m the customer!!! Listen to my questions and provide me with an answer to what I’m asking.
  • Love this Fkn App

    5
    By Graciemee
    One of the BEST apps EVER created. Actually does what it says it does and it’s the easiest to use. It’s Genius! EVERYONE should have Zelle!!
  • Friggin Luv It!!!

    5
    By #Ria
    Best app ever
  • Lobe it

    5
    By samonte7
    This is the most honest fastest loving app for sending money in seconds !!! Love it
  • Very disappointed

    1
    By c0smicoboy
    I thought this app could do something, apparently its useless. I’ve been trying switch banks with my Zelle account from chase to Wells Fargo and I’m trying to erase the number/email on my chase account so I can use it with the other one but the app doesn’t show any options for anything. All it shows is (what’s your bank?) when you type in your bank it redirects you to your bank’s app. Like, give me a break give a use to this app!!! I guess I’ll have to use Venmo.
  • Great app

    5
    By Miguel 123456
    This app is the best. No fees and very reliable ...
  • Doesn’t work

    1
    By Lhete
    I just installed but I can’t register my debit card it says my phone number is not matching with the bank’s records. I called the bank and they have the right information on file. I waited 24 hrs to try again and the same message comes up... I’m very disappointed.
  • Literally the best

    5
    By Baphomet809
    Instant and easy. Highly recommend
  • Let Me Tell You Something...

    1
    By The Authentic Reviewer
    Now, the idea of Zelle is great! The fact of the matter though is - everybody should stick to using their Bank Version... the app is literally of no use.
  • Ridiculous

    1
    By sammy sa
    I can’t update my new debit card it’s incredibly frustrating
  • Neither Banks Take It

    1
    By Annie948
    So disappointed. I was sent $ and neither of my two banks were able to accept the money because my debit cards would not go through. Talked to customer service and they said I had to request a debit card that accepted Zelle from my bank. Way too much work!!!
  • Unimpressed and registration is cumbersome

    1
    By JSA617
    I have been unable to register using the zelle APP. After I enter in my mobile # and email address, the confirmation number won’t work and I tried calling but there is no option to speak to a representative. The automated line hung up on me after pressing zero to speak to a representative. I am beyond frustrated at this point and can’t retrieve my $. The APP needs to work better when transferring $ to outside institutions that aren’t on the list. Other cash APPs are much for user friendly.
  • Safe

    5
    By PositPower
    Easy to use. Secure.
  • Never made it passed the login screen

    1
    By Nolodolo
    I got this app six months ago, the face recognition never worked. I turned that off my password didn’t work. I texted their number for help dozens and dozens of times no response. I sent two support tickets on their website. Still no response. I tried deleting the app and redownloading it. This is the worst banking app I have ever used. Whoever the support team is completely blew me off.
  • Love it!!!

    5
    By kivami
    Absolutely love this app!!
  • Some contacts

    4
    By mpuente21
    My Daughter down loaded your app but I am not able to send her funds. She sends it to my sister in law and my sisters-in-law sends the funds to me. Why can my daughter send to her and not me?
  • Great... WHEN it works

    1
    By Mcooke154
    Struggled for about 3 hours today trying to get into my Zelle app. It kept saying it was sending me a verification number to my phone, but I never received one. I then went on the Zelle website and messaged them for help. I received a response hours later telling me to call them (but now it was after business hours so it didn’t matter anyway). After hours of attempting to get the code to send, I finally got into my account. Why have an option to message for help if you’re just going to tell me to call the help line anyway?? Ended up just using Venmo!
  • Why so difficult. Not easy

    1
    By LeishmaniacMC
    It keeps directing me to use Zelle through my bank. I’ve sent money from one bank to Zelle and requested money from another bank from my Zelle. But I can’t login to complete the transaction. Money is stuck in Zelle with no way to login via app.
  • Atrocious

    1
    By jolyndupre
    There was an issue with my bank, a debit of $500 via Zelle. I called immediately to dispute, and was told that it was a valid charge, since it was through Zelle. If it is through Zelle, I obviously authorized it, right? Nope. I created an account January 2018, but never activated it. I called customer service, and was told there were no transactions on my account. Duh. I need that in writing for my bank. I was told to email customer support, because they can’t do that over the phone. So, I sent an email ticket explaining the above. The response I received was that they wanted to help, but I had to call their 1-800 number. So, I did, again, and was told, again, that the rep could not help me, but that it was another department. She gave them my info and said to give it 1-2 business days. I did, and never received anything, so I sent another email to follow up. I still never received anything. So, I called again for the 3rd time, and the rep kept screwing up what I was saying. She “confirmed” that I was requesting $500, then she said my card on file was invalid and that I needed to update it. Completely irrelevant. She put me on hold a few times, and each time she came back, my concerns were twisted way out of context. I made her put me through to a supervisor. This person told me he could not help me, but that I had to email customer service. I told him I had already done so 3 times. He promised this would be the last time, but to make sure to be as detailed as possible, and to let them know I spoke to a supervisor. I did. I included all of that, and never received a response. I am blasting this here, and all over social media. I racked up over $200 in overdraft fees because of this, and need proof for my bank. This is a simple request, not rocket science. DO NOT EVER USE THIS SERVICE!!!!! I have never had issues with PayPal or Square. Use them. Unless you like to be jerked around, and have money to lose. In that case, by all means, use Zelle. My final email from a week ago: There was a charge of $500 from Zelle for Tyquell Mackins to my bank September 24. I called my bank immediately to dispute the charge. I was told the charge would be placed on hold, but it was not. It was allowed to go through and accrue over $200 in overdraft fees. I filed a formal dispute. The dispute through my bank came back as a valid charge, since it was through Zelle, and you are a secure website. My bank states that I obviously authorized the charge because it was through Zelle, and that if I had further questions, to contact the merchant. I called Zelle customer support on October 2. The customer service representative verified that there was no transaction, and told me he could give me nothing in writing, but that I had to contact you via email support, so I did on October 2. I relayed the information to my bank that there was no transaction, but they said they needed proof from Zelle in writing that there were no transactions. The following is my email to you on October 2: “There was a $500 charge to my bank account for Tyquell Maskins. I don’t know who this is, nor did I authorize the charge. I filed a dispute with my bank, but they said it was a legit charge since I have authorized it through Zelle. I don’t recall ever creating an account. Please look into this and provide me something in writing so that I can prove this fraud to my bank.” On October 4, I received a response from you stating that you want to help, but that I had to call your 1-800 number. So, I did. AGAIN. And, I was told by the new rep that she could not give me this information, that it was through a different department. She reached out to them and told me to give them 1-2 business days. So, I did. By the end of the week, I had received nothing. So, I sent another email communication to follow up. I have received nothing. So, I called AGAIN (3rd time) today, October 13 to follow up. I spent over 20 minutes repeating myself to the representative. She wanted to get my new card information. Then she said I requested $500. Then, she needed the last 3 numbers on the back of my card. She put me on hold, only to come back with the information all wrong again. I had her put me through to a supervisor, and told him to listen to my phone call. I want you to listen, as well. It is ridiculous that I had to repeat myself so many times and she still could not get it straight. Your customer service is terrible. The supervisor told me to email one last time, and give you all the information. So, I am. For the THIRD time. I am reaching out, telling you that I need something IN WRITING from you that there have been no transactions on my account. Or, even, a transaction history. I need SOMETHING stating the $500 charge never occurred. There is now over $700 at stake, and my stress and frustration levels are through the roof. My bank is Woodforest National Bank. I will give 2 more business days. If this is not resolved, I will blast this incident all over FaceBook, YouTube, Twitter, Instagram, and any other social media I can get my hands on. Enough is enough. This is not a difficult request.
  • Great app

    4
    By llsmwlt
    I love that I can send and receive funds without having to track down a western union location and then paying them for the transfer. My children and other family members use this app to send birthday funds as well as helping with school needs.
  • The best money wire out there!!!!

    5
    By zskinn
    Love it easy & fast
  • This app would be perfect

    4
    By sabrinalebron
    This app would be perfect if I can actually send and receive money to people that actually have the app Iv ran into a few occasions where the app wouldn’t allow me or my friends to send or receive from people that have it all set up it would claim that they don’t have an account so we couldn’t make any transfers which is on my behalf the only problem Iv seen with this amazing app
  • My favorite app

    5
    By Rudylo Lifes
    Best app for sending money
  • Awful

    1
    By obwanme
    Tried to get the Zelle app on my iPhone 3 times. I suspect they it doesn’t like my credit union. Total waste of time. Venmo is the best.
  • Doesn’t work with Citibank!!

    1
    By FloydFett
    Useless!! Tells me to use Citi app, but Citi app has no Zelle support built in. Ridiculous waste of time.
  • Transfers

    4
    By Suzy@$69
    Transfers sometimes takes too long.
  • Convenient

    5
    By SW flight attendant
    Hi, love the ease of using the app and love the instant transfer of funds. I don’t want to wait for a transfer so I’m glad banks are now using the app.
  • Grrr

    1
    By Mrs. Lira
    You’d think this was easy!!??? Nope not my luck!
  • App is str8 trash

    1
    By Thisappsuxbadly101101
    Cannot change phone number associated with one bank account without having a separate home phone number to verify. Have to create fake email addresses just to add a separate bank account. Stupid, trash, garbage, legit dumb philosophy. No wonder why no one uses this trash and people prefer Venmo. Get your foliage together.
  • Broken

    1
    By ajsjdndnjcjksowlwkwmnend
    Every time I try to login it just says login failure and I can’t get past my own phone number
  • Best

    5
    By gypdumois
    The best app ever. Makes my life so easy!
  • Don’t!!!

    1
    By mad mann69
    Don’t get this sh*t I lost $200 probably went straight into the company’s pocket. I don’t get why this app even exists or why I even used it. Most banks allow you to send money to other accounts anyway all from the bank app.
  • No complications, no problems

    5
    By lizz206
    After a quick set up, my friend sent money and my bank account was credited. Immediately. No transfer fee, no extra steps. The only thing unexpected was how easy it was. I wish everyone used this app.
  • Verification Code

    2
    By i guessssddddsdddd
    The verification code never comes to my phone so i can never log into my zelle account. What can you guys do about that ??
  • Why would anyone use this app?

    1
    By maria-kami
    Even though the app allows the sender to transfer the money to someone not registered in Zelle, it just doesn’t work properly. I received an email that a person sent me money in Zelle (which I wasn’t a customer of), and followed all the instructions:1) I couldn’t connect my bank, because it wasn’t on the list; 2) when I did manage to connect it with customer support, it turned out that I couldn’t have received the money any way because I wasn’t registered in the app at the time of the transfer. It’s just a total mess and extremely bad customer experience.
  • Newest update

    4
    By mrskay52
    Well my phone has been trying to update for three days! Loved it before this. Can you fix the update?
  • Awesome

    5
    By Dnlrbls
    Great app
  • Slow

    2
    By Thu Tran Lam cao
    It’s kinda good when the money is deposited directly to your bank. The thing is it’s slow to show or receive notification. You have to sign in every time and it takes forever. At the end of the day it doesn’t show total amount of the day. Should be nice if it give a total. I wanna add another phone number to receive notification but it doesn’t let me.
  • Login Error

    1
    By DeeT93
    Found this app bcuz of my dad and it worked perfectly fine but now all of a sudden I continue to get a login error and when i try to call support to get it fixed the just transfer me to another number that never answers..
  • Good app BUT....

    1
    By upset60
    I’m not happy with the fact that you have to wait 30 after you change your phone number to be able to send money again. It has been an inconvenience for the past 2 weeks.

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