GREEDY CHARGE
1
By Dave189bikea
I sent a 2 page fax that since it took two hours in the hands of eFAX, they charged me $10.00 for it. They do not tell you that if the charge exceeds a certain(unknown to CSR) number of seconds, they calculate it in additional pages. My 2 page was converted to something like 167 page charge. Instead of the fax coming back incomplete, eFux, in their control kept trying for over 2hours. Knowing the ludicrous charge, why not it just come back unsent??????
Then the price per page difference should have only been like under $2 but I was told they charge $10.00 minimum up front and the rest is credit to following month charge. That did not happen at all. Full monthly charge- CROOKED!!
Customers can’t cancel the fax either. All they say is a normal fax should take 60 seconds. They did say they would refund it but I have not seen it and I want my monthly fee partial credited back too. They started the greed. I want to end it fairly. They can keep 1/3 of the fee for my 4-5 faxes. Will see if they do.
EFax
5
By TAMMY Turman
Great
Works pretty good
4
By AYearLater
The receipt and delivery of the faxes is good. My main concern is the time it takes to be delivered, especially if you are waiting on the phone for it to be received. If that were to be improved and the cost for heavy usage contained in a set price, I would bump the rating to a 5. It is very frustrating to have to wait on the phone for someone to receive a fax before you can do anything else and no one likes to pay a lot of money because they are heavy users.
SCAM!!!
1
By Jalin_Xavier
Do not start a free trial. It’s a scam and they’ll charge you anyway. Google eFax and see for yourself how many complaints they have online. Definitely do not recommend.
Not free
1
By honestguy4life
Your welcome
Glitch
2
By Mariaa123
Face ID keeps popping up after last iOS update
Efax
5
By nitaswoo
I love it!
Just ok
2
By kxholle1
The app
Very misleading and poor performance
1
By SookieMoore
Clearly remembered there’s a free trial upon signing up since I only needed to fax one thing but I was immediately charged for a month. And the app has a lot problems. After I approve using Face ID to sign in, it would scan my face repeatedly I couldn’t even make it stop.
Too expensive and limited functions
2
By here.it.comes.again
Seems impossible to get documents into it. Maybe you have to create them in the app. Disappointed.
Highly Recommend
5
By nancyhix
I used this app and I highly recommend it. It was very easy to use and worked great.
Very misleading
1
By jess.erhart
When going to make an account on the app, It claims it costs $0 to activate, then after the first month it’s $16.99. Completely not the case. They charge you immediately. Not only that, for the hour that I had it downloaded, the fax wouldn’t even send.
Love this app
4
By KProvel
It has been wonderful while I am home on Disability.. today is the only day I have had an issue with it. There seems to be a glitch.
It’s ok I still love it.
Great!
5
By Liliana47
Great tool to have on the go, as well as easy and friendly to use.
Didapointed at lost info
2
By StPatsGuardian
Like service most of the time however there are hang ups and catastrophic loss of information if you accidentally let your account t lapse due to busy schedules or other oversights . In those events your entire fax history and account transaction logs are immediately erSed and I retrievable. Unless you sent yourself a fax copy with every fax you send to someone else, you are in jeopardy of having all logs and I do permanently deleted even if paying to have your account restored and pay all back payments owed. While any company would co sided storing info long term on a closed account as a serious problem possibly, storing that info offline for a few months. Say 6 and recouping any lost revenue and restoring the data would be a great win all the way around. This huge weakness in data integrity is a horrific detrimental system at eFax that I hope they will reconsider. I will be looking for a different vendor that can provide more security for long term data safety so that I will never be still more manually culling my incoming faxes from emails to reconstruct my logs and fax files, forget the sent faxes, they are forever lost and logs are near impossible to try to recreate.
Worst ever/ not worth a penny
1
By arielwyang1
I hate this app with passion and also everyone who work for them. I was charged multiple times and was told that there was no record and I had to deal with it. After more than a month trying to get a money back I gave up.. just don’t even download this so called ‘free’ app. Disgusted....
You can only fax photos
1
By DanSchulten
EFAX cost me a lot of money; after faxing the IRS my documents I found out 6 days later that none of them sent, EFAX sent all blank pages. I tried faxing 6 more times and nothing went through. In the end I took screenshots of the documents and attached them as photos and finally they were sent, but with poor quality. This EFAX is such a waste and for what they charge should be ashamed.
Horrible customer services
1
By Bubu_mic
I really liked this app, however this month was an error and they blocked my account. For 3 days I called customer services several times and every single time they hang up on me. I have no access on the account and nobody care to help restore the account. They don’t even bother to look into the error and see what’s going on, they just rudely hang up ... I thought was a great app but with customer service like this that they don’t care about customers and they can deactivate your account anytime they feel like and not looking in helping is a shame... I would have never sign up with them if I knew they have such a poor and horrible customer services
Supposed to be free month trail
1
By jblunt58
I tried this app because of needing to send a fax and the closest place to me is 30mins away and need it to be faxed right then and there. So I tried this app because it was offering free month trial and you can cancel before you get charged if you wanted to. So two weeks later into the free month trail they charged me the 16.99 for the month. What bullsh**t is that you do not do that. These guys are definitely scam artist and scum for this crap. And the app doesn’t work that well anyway and set up was terrible and to fifteen minutes. Just wish I could have my 16.99 back.
Sent half of paper
3
By Mk6damon
I called to verify that they got the fax and they said they got half of the sheet the other half was cutoff when I took a clear picture of the paper. I got the full pic once to send after calling tech support and their answer was to use the camera instead of uploading a pic
So Convenient!
5
By LabelCDixon
Quick, Easy, Efficient
Great app
5
By Max nebie
It works and is easy to use, great product 😋😋😋
Too inconsistent
2
By rocket216
Get errors when trying to send.
Faxes
1
By sam what
I’ve sent urgent faxes that receive no confirmation and don’t go thru. The app freezes a lot. It seems like a good idea but too faulty.
Customer since 2009 Great Value & Service
5
By MrsMcarr
We have used efax before people knew about this method of fax. I have not had an issue with Efax. When I have concerns the customer Service always works it out. You literally can not beat the value. We don’t send a large amount of fax each month. But if you need a fax, I highly recommend. When I’m on the go, I never need my computer to send a fax. (Plus). Customer since 2009.
Long time user
5
By LisaB702
I have been using the Efax app for four years and we love the app. It’s so easy and it works great. I have never had any problems or outages ever. They even changed my fax number to a local number after we moved twice and without a charge. It’s so convenient to be able to access my faxes right from my phone instead of having to wait until I would get home to look at the fax. Then I’m able to print out the fax for my next days work. Previously before Efax I kept a home phone just so I could have a fax, but I had to wait until I got home to get them. And do I have to mention the cost of that home phone just to be able to have the fax. I used to pay $22 a month for that home phone plus you know they add taxes & fees, now I only pay about half that and I’m charged once a year on my business credit card.
Don’t waste your money or your time!!!
1
By gilpolanco
This app doesn’t work, this is a joke!!
They didn’t want to give me a refund.
iPhone XR
5
By The CG Team
Excellent App for business.
Great service
5
By Guitarwild
Makes my trucking business a lot easier. It’s not always easy to take care of business when you have a 53 foot trailer behind you.
Absolutely Unreliable
1
By MedGuy10
With my business I am constantly on the go and I need an easy, reliable option to send and receive docs w my clients. This is far from either. Whether the error message is fax interrupted, or difficulties processing, or a busy signal when an outside number attempts to send a fax to me, the only certainty is uncertainty. It’s a poor reflection on my business and that just can’t happen. Oh and just wait for the monthly double-billing. That’s always a fun phone call to make every month.
Do you remember that feeing of your last day of school before summer break when you ran out the door, into the sun, feeling free? That’s how I feel today after cancelling this service.
E-Fax
2
By Minimika70
Good idea. But I am not sure if it is SECURE. I will do some search before I accept your Terms and Condtons.
Best of luck
Anamikay
Worse Customer Service EVER
1
By KhandyB
I have had this account for years. Before eFax purchased the company they knew and understood the value of their customers. Now they just take your money with no incentive or compromise.
SCAM ALERT!
1
By nayawayaaa
When I called to try to cancel my subscription I no longer need the number said it was no longer in service. I’m contacting the better business bureau.
Too much random ads faxes
3
By Tannerknights
I received ads faxes everyday and really annoying. Great app but very annoying fax income.
Super easy
5
By schemmitt
Perfect for sending a random fax. Thanks!
iOS version use some usability improvements
4
By Wofford25
e.g. Comments box isn’t user-friendly; hard to make edits
Trial
5
By fuudusgso
Do you guys offer free trial to see if I am satisfied before paying $17
Thank you Efax
5
By shealeo94
I spent hours trying to fax through gmail and other apps for one amazon mix up
It finally was successful when I found this app. Efax was the cheapest, most proficient way for me to get my fax through and I would highly recommend it for anyone who needs things done quickly without the worry of the fax failing. Not only was it fast but it has a template already set up for those who are not quite familiar with how to fax(such as myself)
The monthly fee is well worth it!
It wouldn’t work
2
By TammieZee
I wasn’t able to send a fax using this app. It was important so I found a different way to send it. I’m asking for a full refund.
Cannot compose
1
By Emeraldman
There is no option to compose a fax using the app! It’s simply not there. I tried to use the web version in two different browsers and again, pressing the “compose” button doesn’t do anything.
Shady. Bait and switch.
1
By Flyingjayb
Watch out they charge you and you can’t receive faxes unless you pay more.
Stay away from this shady company
Mrs C
4
By porkeycorn
Wow I’m so blown away for the first time. I faxed information from another fax place and they still haven’t received the fax I downloaded Sfax this morning and faxed my documents and they were received already. Efax is absolutely fast and amazing.
Cancellation
1
By Nicoandjoey2
Horrible; this app will not let me cancel! Do yourself a favor and do not download this app!
Don’t sign up for this service
1
By Marcifyed
They make it easy to sign up for the free trial, but cancelling it took a 15 minute phone call, entering all my information, put on hold for 10 minutes, then finally getting a representative to say my account wasn’t active, give all my information again, put on hold 2 more times and asked for my confirmation number for the cancellation 5 times before it was finally given to me. When they make it that tedious to get your money every month, it’s not a business I’ll ever use again and happy to advise others not to as well.
Very poor service when you are mobile
3
By mafifille
Many people stayed do you know receive fax and in me I receive fax in sometime I don’t so it’s not pretty accurate when you are on the road it is very difficult to access it
Worst service ever
1
By NONICKNAMESLETMEPOST
App and web only gives me the cover page as a download or forwarding it as an email.
Disappointed with app
1
By mcmelyne
Unfortunately I had a bad experience with this app. I had 4 problems.
I have a iPhone 8 which the app would not send faxes from thru the app. Spent 30 minutes with customer support (they do have great customer support....spent a lot of time with them, several times) and they had a work around thru email.
2) my fax thru email went somewhere (it didn’t bounce), just not to where I was sending it. Since I send medical reports to an insurance company, this is very worrying. The test email did get to the insurance company so I know I had the right number.
3) I kept receiving someone else’s daily faxes. Tried to work w/ customer support on this but they couldn’t fix problem. Ended up calling the business sending out work orders to one of their providers to get fixed.
4) when I was setting up app, it waned my credit card number before I could use the app. It immediately charged my credit card despite the 30 day free trial. The app said this was an Apple problem and vise versa. Apple fixed the problem.
So, app works semi well on computer but not on iPhone. Great customer service (which I used a lot). No free trial. Faxes go to other places
Totally unhelpful company
1
By Blodyn63
Totally unhelpful company when you have a problem - I won’t bother again
Bad app
1
By trinae8815
This app will take your money. When you call customer service they will give you a really hard time and give you other fake numbers to call then they will block you from calling back SO NOT DOWNLOAD VERY BAD APP DO NOT DOWNLOAD!!!!!!!!!!
