Junk service and rude representatives.
1
By EA1985
Junk service and rude representatives.
The Real Deal
5
By Edd93
First time user was easy as 1 2 3 Got my fax where it needed to go from the comfort of my car using my iPhone. Recommend to anyone
Garbage customer service !
1
By trackrka
In January the app didn’t work asked the rep to cancel it over the phone. Turns out the rep didn’t cancel it and they kept charging me through now which is April ! He unlinked it from my phone subscription so it want even visible in iTunes! They stated because I don’t have the reps confirmation number I am out of luck. Wasn’t able to send or receive a single fax with their system. Idiot didn’t even include a confirmation Number after I canceled it today and asked for one specifically.
1 of 10 were successful
1
By tjcappa
Out of the 10 free faxes you get, one was successful.
No confirmation #
1
By Tootielovefaith32
Need confirmation number
Horrible support
1
By Txskymama
Support is awful. If you have any problems they are no help. Often I had to send faxes multiple times. Worse from when I got it. Cancelled continued to charge an additional 8 months and said sorry too bad. There are much cheaper options. Really downhill from the last 2 years
Ok
3
By 1234$&?:abyt
Works ok. It would be better without all these stupid spam faxes i am constantly getting filling up my inbox. I don’t want to fix my roof or refinance anything, ever.
Service awful. Functions terribly.
1
By Ninjaboxer
I paid because I didn’t have a choice. They immediately charged me instead of giving me my 1 month free trial.
I demand my money back.
Also, functions terribly and screws you. Get the other fax app that charges you by the page (not many people send faxes anymore anyway)
Great
5
By AyrtonCarson
Definitely my favorite fax app. I highly recommend it.
Terrible service
1
By Debrudra
What’s wrong with this app? It’s said that it has a free activation period and the moment I activated that it charged me the whole amount. Why it’s so misleading? I just wanna cancel the subscription and if possible, refund of the amount.
Did not work
1
By xela8282
I registered and no credential email was sent. So am locked out of my account and can’t cancel subscription. Forgot login option also does not send email. Phone number says call back during work hours and not saying what are the working hours. If I will not get in by tomorrow noon I will flag this transaction as fraud in Bank of America and will also report about this poor service to app store. Btw they say its a free 30 days trail but charged me $1
Cant get access
1
By Maxmoe88-6
I cant get access to it after I purchase it keep telling me not recognize email
Fraud
1
By 12027792516
I purchase number 1 985 685 1500 and they deactivated it for no reason cause me to loose business I need to file with the FTC A CONSUMER ALERT 🚨 MY NUMBER TO CALL ME 15043329674
No compose button
1
By DonnaMarie92194
Can’t send faxes!
Nothing more than a scam
1
By Emperor Krang
This is a scam. They told me multiple times I was no longer subscribed and continued to charge. I had to call them and threaten legal action, and I’m still not sure if I will be billed next month or not.
It’s ok
2
By El10sbum
So far I’m ok with the functionality of the app. However the inability to send PDF’s is upsetting. It’s probably the common file type and not being able to send PDF’s make this application a waste of time.
eFax
5
By Lady Joette
So easy to use. Never dreamed I would be able to send a fax by phone and it would be this easy. Wish I had subscribed to eFax sooner. Thank you!
Love!!!
5
By 'Cole J
I absolutely love this simple and easy to use app and service
Fast Faxing
5
By GAH615
Have you ever had to fast for any religious or medical reason? You feel hangry and desperate. That’s how I felt this morning when I went to get my blood drawn and the lab had not received my doctor’s electronic order in the their system. I had a copy on my phone, but it couldn’t be emailed. They needed it printed... or faxed...
I was not going to let this fasting go to waste, so I hopped on Google to ask how to send a fax* from an iPhone. And there it was. You, efax, were the answer to my prayer.
I downloaded the app, typed in the office’s fax #, attached my order, and pressed send. They received it right away and I was able to get my blood work done.
So thank you, efax, for your much needed assistance. I will be sure to utilize this in the future and will recommend your product to others.
*Much like pagers/beepers are to hospitals, facsimiles (or faxes) are not completely obsolete and are still a preferred communication channel for many healthcare facilities due to HIPAA/PHI compliancy.
Customer Service
1
By RFalke123
The eFax app works great. Your customer service phone system being the only way to cancel an active account seems counterintuitive. Bringing faxing to our mobile phones but having us wait on hold to cancel is ridiculous. Until I can cancel the service within the app I will not be using eFax.
Tried to use once, got charged for 4 months
1
By Ambweezy
I tried to use this app once to no avail, I couldn’t get it to work for the life of me. When I went to cancel my free trial the same day that I began it, everything looked fine on my end. I checked my credit card statement a few months later and found out I was charged $17 for four months. I finally contacted Apple support and they helped me remove the subscription via my iPhone as opposed to with the company. Don’t waste your money with this app, go to kinkos!
Unreliable service. Lack of confirmations
1
By Yayasha2
Today eFax service was down.
Support recommended sending to efaxsend.com but it does not FAC provide delivery Confirmation
Did not work
1
By Alphawolfawooo
Tried to send a fax twice. Fax was never received and email confirmation claimed only one page was sent. Bad app.
Scam
1
By jennifer c r
I want my money back, I paid the subscription and I couldn’t send more then 10 pages and it didn’t even go thru !!!
Does not work
1
By High bid
Horrible... the “free” app wants you to sign up for $16.99/mo to use after downloading and signings in. Don’t waste your time....
No Refund Policy
3
By Jimbo Fresh 713
I don’t usually make many reviews however, I was taken back by the “world class customer service” when I called to cancel my subscription. I got the service when I bought my business in 2017 and shame on me for keeping this service because I haven’t used it since 12/12/17. The lady that helped me spoke broken English and I had to ask her to slow down so I could understand. She does not know how to slow down from my interaction. She continued to hound me 3 times for some other service I was not interested.
The 2 times I did use the service (in 2017), it seemed to work well. I was most taken back when she told me that eFax does not have a return policy. So this is for all of you that have found yourself in this situation. DO NOT EXPECT A REFUND IF YOU DO NOT USE THIS APP FOR A YEAR!!! Although eFax is in no way at fault for my oversight, the fact that they have ZERO refund policies is sending red flags. I will not be returning to this company in the future. Over $200 for the year and 0 uses = NO REFUND. Kinda weird!
Ok until you need support
1
By joelover123
I have used this app about 2 years now. It’s pretty good until you run into a problem. It is always only faxing the cover sheet and not the attachment with it. I call support and get someone who just tells you to delete the app and reinstall it.
Don’t bother
1
By Everytimebad
both attempts at faxing did not even go through even though they gave me a confirmation. I then began receiving “junk” faxes which eat up your 10 per month allotment very quickly! I don’t know about other applications but this one is not good. I canceled, unsubscribed and deleted it.
New Customer
5
By HappyinMI
I just started using eFax yesterday on a trail basis, the setup was simple as 123, I immediately started faxing without any hang ups I was in a desperate situation that I get this fax out ASAP, all my files were on my computer, so I utilized eFax from my desktop. Then I found out about the app I downloaded it and I been eFaxing from my iPhone ever since it’s a great program and app so far, so good, will keep you all posted! The near progress will determine if I keep the program beyond trail period!
Happy in MICHIGAN
Great app
5
By jluisfong
It is very useful app
Macon, GA User
5
By The Queen Sarena
I enjoy this convenient, easy to use FAX service. No more running to my local office supply store paying high prices for faxes. @misshollywood1970 on Instagram.
Junk app missing most of critical features
1
By ejackson1075
Help is worthless. Points to stuff that doesn't exist. App has zero function.
Terrible Scam
1
By gabrielleb_27
Only asks me if I want to upgrade. Doesn’t allow me to send faxes. Do not download.
****SCAM APP****
1
By DJ.Kill-Bill
Developer pays for fake reviews. Customer service is out of country and only tells you to fax yourself with every issue. To that I say “GO FAX YOURSELVES YOU FAXING CROOKS!” These scammers capitalized on easy access faxing from your phone. Everyone would love to do it but the coding tech is not available. You also do not get your money back from developer or Apple.
Receiving junk faxes
1
By vroblesphoto
I have been receiving junk faxes that are “eating up” my allowed amount of pages received.
Is there a way to block fax numbers?
SUBSCRIPTION IS A SCAM
1
By Krys210
Do not subscribe to this service. You will never be unable to unsubscribe. I have called multiple times, written emails, waited for hours to try to chat... I was able to get a hold of someone on the phone ONCE and I made it very clear I needed to cancel. I was asked to hold and waited for THIRTY MINUTES and no one ever came back to the phone- of course still charged this month! No response to emails, messages etc. This service is a scam, do not subscribe.
Tried to sign up, failed & still got charged
1
By Bronco_B
Tried to sign up months ago and for some reason I couldn’t finish the process, or so I thought. I’ve been getting charged for months and am just now noticing. Currently trying to figure out how to unsubscribe with eFax a number I don’t have.
Waste of time
1
By Why Bother1
I needed to fax over important documents and come to find it, this app only faxed over the cover sheet. I attached my documents both times and every time the recipient received something from me, it was the cover sheet. I was better off faxing it from my office, but instead I thought this app would be more convenient. I was wrong.
Make sure you double check what’s sent!
1
By Fbarraza91
Had to send important documents to my insurance and good thing I checked if they had received anything because E-Fax only sent cover letters! Would’ve cost me a huge cancellation fee if I had not checked.
Horrible. Id rather pay more at UPS to fax than this app.
This app does not send all the pages
1
By Jay__B
The first try, it sent 1 out of 4 pages
The second try, it sent 3 out of 4 pages
It’s not very reliable
Simple to use
5
By pfilogenio
Simple fast amazing
Awesome
5
By Ioergerbomb
Very convenient and easy to use. Correspondence with this company is great.
Free is not Free
1
By mdfr13
I used it for one day and cancelled same day after I tried it out.Two months
later they charged my credit card twice 16.95!
I called customer service and they couldnt find the call log of my cancellation. What kind of company only uses a call log for verifying cancellation? What a scam. I disputed charges with the bank.
Great
5
By Devonmarquisfoster
Love it!
Review
5
By Jesse/IBEW126
Used this service before. Great to have an also handy
Fraud
1
By AngryinTexas1
I can’t give zero stars so I have to give one to post..I installed the app and uninstalled it 2 days later. For me to find that you charged my account even though I cancowithin 2 days. Then I get told this is non refundable...this is a scam and I’m reporting you to the BBB this is down right fraud. Yes I will over $18.22 because I have the right to cancel something I don’t want or need. I’m about to go post this on your rating wall also. So people can see that your app is a fraudulent scam. They will be completely ripped off!!!!!
Horrible Support / won’t allow me to cancel
1
By Eta3eda
Really difficult to deal with. Awful customer service.
Very cool and easy
5
By Sexyspicygrrl
Nice to have eFax but the problem is that 16.99 dollars monthly is a very silly!! Not much often as if necessary...... hmmmm interesting
Use on my iPhone
5
By Slaycodes
This is so convenient for me! Sending faxes from my phone and computer. It saves time and money. Love it.
