Scam
1
By jennifer c r
I want my money back, I paid the subscription and I couldn’t send more then 10 pages and it didn’t even go thru !!!
Does not work
1
By High bid
Horrible... the “free” app wants you to sign up for $16.99/mo to use after downloading and signings in. Don’t waste your time....
No Refund Policy
3
By Jmbi Fresh
I don’t usually make many reviews however, I was taken back by the “world class customer service” when I called to cancel my subscription. I got the service when I bought my business in 2017 and shame on me for keeping this service because I haven’t used it since 12/12/17. The lady that helped me spoke broken English and I had to ask her to slow down so I could understand. She does not know how to slow down from my interaction. She continued to hound me 3 times for some other service I was not interested.
The 2 times I did use the service (in 2017), it seemed to work well. I was most taken back when she told me that eFax does not have a return policy. So this is for all of you that have found yourself in this situation. DO NOT EXPECT A REFUND IF YOU DO NOT USE THIS APP FOR A YEAR!!! Although eFax is in no way at fault for my oversight, the fact that they have ZERO refund policies is sending red flags. I will not be returning to this company in the future. Over $200 for the year and 0 uses = NO REFUND. Kinda weird!
Ok until you need support
1
By joelover123
I have used this app about 2 years now. It’s pretty good until you run into a problem. It is always only faxing the cover sheet and not the attachment with it. I call support and get someone who just tells you to delete the app and reinstall it.
Don’t bother
1
By Everytimebad
both attempts at faxing did not even go through even though they gave me a confirmation. I then began receiving “junk” faxes which eat up your 10 per month allotment very quickly! I don’t know about other applications but this one is not good. I canceled, unsubscribed and deleted it.
New Customer
5
By HappyinMI
I just started using eFax yesterday on a trail basis, the setup was simple as 123, I immediately started faxing without any hang ups I was in a desperate situation that I get this fax out ASAP, all my files were on my computer, so I utilized eFax from my desktop. Then I found out about the app I downloaded it and I been eFaxing from my iPhone ever since it’s a great program and app so far, so good, will keep you all posted! The near progress will determine if I keep the program beyond trail period!
Happy in MICHIGAN
Great app
5
By jluisfong
It is very useful app
Macon, GA User
5
By The Queen Sarena
I enjoy this convenient, easy to use FAX service. No more running to my local office supply store paying high prices for faxes. @misshollywood1970 on Instagram.
Junk app missing most of critical features
1
By ejackson1075
Help is worthless. Points to stuff that doesn't exist. App has zero function.
Terrible Scam
1
By gabrielleb_27
Only asks me if I want to upgrade. Doesn’t allow me to send faxes. Do not download.
****SCAM APP****
1
By DJ.Kill-Bill
Developer pays for fake reviews. Customer service is out of country and only tells you to fax yourself with every issue. To that I say “GO FAX YOURSELVES YOU FAXING CROOKS!” These scammers capitalized on easy access faxing from your phone. Everyone would love to do it but the coding tech is not available. You also do not get your money back from developer or Apple.
Receiving junk faxes
1
By vroblesphoto
I have been receiving junk faxes that are “eating up” my allowed amount of pages received.
Is there a way to block fax numbers?
SUBSCRIPTION IS A SCAM
1
By Krys210
Do not subscribe to this service. You will never be unable to unsubscribe. I have called multiple times, written emails, waited for hours to try to chat... I was able to get a hold of someone on the phone ONCE and I made it very clear I needed to cancel. I was asked to hold and waited for THIRTY MINUTES and no one ever came back to the phone- of course still charged this month! No response to emails, messages etc. This service is a scam, do not subscribe.
Tried to sign up, failed & still got charged
1
By Bronco_B
Tried to sign up months ago and for some reason I couldn’t finish the process, or so I thought. I’ve been getting charged for months and am just now noticing. Currently trying to figure out how to unsubscribe with eFax a number I don’t have.
Waste of time
1
By Why Bother1
I needed to fax over important documents and come to find it, this app only faxed over the cover sheet. I attached my documents both times and every time the recipient received something from me, it was the cover sheet. I was better off faxing it from my office, but instead I thought this app would be more convenient. I was wrong.
Make sure you double check what’s sent!
1
By Fbarraza91
Had to send important documents to my insurance and good thing I checked if they had received anything because E-Fax only sent cover letters! Would’ve cost me a huge cancellation fee if I had not checked.
Horrible. Id rather pay more at UPS to fax than this app.
This app does not send all the pages
1
By Jay__B
The first try, it sent 1 out of 4 pages
The second try, it sent 3 out of 4 pages
It’s not very reliable
Simple to use
5
By pfilogenio
Simple fast amazing
Awesome
5
By Ioergerbomb
Very convenient and easy to use. Correspondence with this company is great.
Free is not Free
1
By mdfr13
I used it for one day and cancelled same day after I tried it out.Two months
later they charged my credit card twice 16.95!
I called customer service and they couldnt find the call log of my cancellation. What kind of company only uses a call log for verifying cancellation? What a scam. I disputed charges with the bank.
Great
5
By Devonmarquisfoster
Love it!
Review
5
By Jesse/IBEW126
Used this service before. Great to have an also handy
Fraud
1
By AngryinTexas1
I can’t give zero stars so I have to give one to post..I installed the app and uninstalled it 2 days later. For me to find that you charged my account even though I cancowithin 2 days. Then I get told this is non refundable...this is a scam and I’m reporting you to the BBB this is down right fraud. Yes I will over $18.22 because I have the right to cancel something I don’t want or need. I’m about to go post this on your rating wall also. So people can see that your app is a fraudulent scam. They will be completely ripped off!!!!!
Horrible Support / won’t allow me to cancel
1
By Eta3eda
Really difficult to deal with. Awful customer service.
Very cool and easy
5
By Sexyspicygrrl
Nice to have eFax but the problem is that 16.99 dollars monthly is a very silly!! Not much often as if necessary...... hmmmm interesting
Use on my iPhone
5
By Slaycodes
This is so convenient for me! Sending faxes from my phone and computer. It saves time and money. Love it.
Amazing
5
By lillabbs
Easy simple fast say goodbye to that fax machine at home!
Spam
1
By bear heart darkriver
It’s convenient but the spam faxes are too numerous and I don’t have time to call them constantly
Watch out- they automatically withdraw money without permission
1
By kkaaabbb
Not worth the free trial since they will end up taking money from your account
Love this app
5
By sissyjuarez
I like the convince of faxing from anywhere and save money at the same time. The low monthly fee covers even just one fax a month. I don’t even do to many faxes, but I will never cancel my account. I just love it.
Doesn’t work waste of $16
1
By Foxtrotgreen97
I tried faxing multiple pages and had to fax multiple faxes after converting to pdf but the destination fax only received the cover pages. Wish I could get my money back because no I have to go somewhere and pay again for some else to fax. Do not recommend.
Missing Pages when Receiving Faxes
1
By HenryBerryman
I downloaded this app in order to receive faxes. Every single time I received a fax, however, multiple pages were missing. Even after having the sender resend the fax, some pages still did not come through.
Perplexed
1
By Nathan/Beverly-Hills
This app worked fine until today. All of a sudden I get charged today $16.99, two times, after sending me an email telling me that my account was closed. I called customer service and the servers were down. I couldn’t access the app. I tried to reset my password and the system stated my email doesn’t exit. I tried using my eFax number and I got the same outcome. No help. I sent two emails to customer support today, one before 10am and another in the evening. No reply yet.
Horrid fax results
1
By John Gamblin
I’ve sent twice a fax to the Veterans Insurance Center and twice the contact has never received one thing. I just sent the fax today and it was unsuccessful what is the matter????
Your account settings and web sight info is very hard to maneuver through and find what you need. Please understand that I can not pay an upcoming bill until you figure out what the is up! I won’t pay for services I can not use ...
Awful Customer Service
1
By AnandaGlick
Had a terrible experience when my Father in Law passed. Had to re-fax documents, overpaid to use tia service ONE time and it didn’t even work. The company has a no refund policy.... couldn’t figure out how to cancel subscription and was charged AGAIN. Criminal what they do.... taking advantage of people and using tricks to get 17 bucks. This is NOT a good company
Could not get the app to send my fax
1
By travelwolf18
I attempted to use the eFax app after downloading. Attempted to send a fax several times but the fax did not get thru. I checked fax number I was sending documents to and number was correct. I had great cell signal but still no success. Regrettably I decided to cancel subscription because it’s not working for me.
Easy and fast!
5
By itsmeTiki
Other apps gave me issues but this one was simple and easy to use and quickly sent confirmation email letting me know fax was sent successfully. Highly recommend and you won’t need to test out a million apps.
Garbage app!!!
1
By not happy at all with app
VERY UNSATISFIED WITH THE APP!!!!
eFax
5
By celiababy16
This app is extremely helpful when sending a fax.
The quality of the fax depends on the clarity of the camera you are using. I would recommend this app for sending a fax, it’s a very convenient method.
Apps
4
By sparklng1
Quick and easy to send faxes. This is a great app. . I receive an email confirmation that the fax has been sent. I like that I was able to select my fax phone.
Convenient and Easy to Use
4
By AficianadaMusica
The eFax app and the website are quite convenient, especially since the app is synced with the website. The app is also compatible with Adobe apps to edit and refine a fax prior to sending. Facing and e-mailing PDFs becomes seamless, making my work “easy” when communicating via facsimile out of the office.
WORST APP EVER!!!
1
By 811c
IF THERE WAS A NO STAR I WOULD PICK THAT I STEAD. I purchased this app they charged my account. i chose my fax number and everything. I was asked to log in when I went into the account but never got a log in. It says it can’t locate my info. I called customer service and billing was transferred a million times they said called back when my information was correct which it always was. Currently they have me sitting on hold for the sales sept. WHY DO I WANT TO TALK TO THE SALES DEPT IF YOU ALREADY TOOK MY MONEY! I just want to be able to use the fax or my money back. DONT PURCHASE THIS APP ANY OTHER FAX ONE IS BETTER.
Cost but doesn’t even work
1
By MONEYDrivenGenie
It’s a waist of money and time
Tried it. Liked it, but...
5
By boboarago
I was a little nervous waiting for confirmation of FAX success but everything turned out alright.
The app Didn’t work and I cancelled this and they are trying to bill me not at all
1
By 7818z
I didn’t like it at all the app never worked at Will not use anymore.
EFax has Problems
1
By Erik the Black
I downloaded eFAX so that I could send A FAX to my doctor the form that had to be filled out.
eFAX seem to be a good application but when I went to send the fax failed to send and I tried to send the 4 page FAX twice
I don’t think much of this application when I can’t send a simple facts on your first try it.
I have to go to another fax app that works perfectly
Rip off
1
By ElenaCamelia
This is a rip off!! Do not get this app!!! It said that you could use up to 10 pages free but it never gave me that option. I thought I was getting the free version and it immediately subscribed me to the Plus version for $17.00. I called a d sent an email and they said they couldn’t help me because it was an App and I had to contact itunes. Total rip off!!
Does not work
3
By Mookieredd
Will not fax off paper. I deleted the app because it just show black screen when I try to open it up. But it comes back but itself. Even if I delete it it says it’s still on my phone?
Awesome
5
By wif3.Moth3r
First off, I’m a stay at home house wife and mother. I needed to fax a few documents and wasn’t able to go some place to do so, this app really came in handy and was extremely easy to use and sent everything without any issues! I would give is 13 stars if I could!
