Zero star
1
By sana577
DONT USE this company. SCAM. The app didn’t work, couldn’t send the fax. When i cancelled, they started billing me $16 per month. Billing dept keeps saying my acct active. When I called the co, rep told me my acct is not active. Billing dept keeps sending the bills. Vicious cycle. Reported to eFax executives, BBB, regulators and Apple.
Overall satisfied
3
By FoxcRN
Had problems with app. Had to uninstall to get it to start working again. Otherwise it works well, occasionally it take a while for the fax to show up in the app.
Horrible application and customer support
1
By _dt_083
So I had a previous free account with EFax from a while back. I logged in because I needed to send some faxes that were important. I couldn’t send anything because it was an old free account, so I decided to pay the 15.99 subscription free so that I could upgrade my account to perform the tasks. After paying and nothing happening to my eFax application, I decided to call the support line. They wanted me to pay AGAIN, for a separate service that was at a discounted price, not even bothering to worry about why I WAS CALLING. I decided to email the Tec support instead. After many emails, they indicated that the application had submitted an error and that they could not refund me at all due to IOS people upgrading devices via ITunes. DO NOT UPGRADE OR PAY FOR THIS APP, they will scam you as much as they can.
Hello
1
By abi nur
I downloaded this app, they said one month free trial. However, they take money from my account after I downloaded this app. I did call to apple support to get refund, she said it will take 30 days to investigate. Their free trials is fake you will lose your $16.99 so beware from this app.
So frustrated
1
By Big A Piercer
This app hasn’t worked very well for me at all I’ve been trying to cancel it for months but there’s nowhere I can find a button or an option to cancel my subscription.
Double charged
1
By Double Fees
They double charged my account within ; days and refused to offer a refund. After waiting 23 minutes on hold I reached someone and cancelled my account. This company is a scam!!
Efax is horrible
1
By Justin Cherian Justin Cherian
You cant unsubscribe at all. Its almost impossible to cancel your account l. I was on the phone for 20 minutes to unsubscribe.
Great
5
By BZStephens
Really comes in handy sometimes. For those people that just got I have a fax, we can get it to them with E-Fax right off my cell phone.
Not free!
1
By jbear907
When you search for free app’s this is the first one that pops up. It requires an almost $17.00/mo subscription fee. It could be a great app but it’s definitely not free.
Apology
5
By Nadia Mora
I thought it was eFaxes fault for the problem I was having with the app and it wasn’t it was iTunes fault so I apologize for the inconvenience I caused and Thank to the gentleman at eFax who try all he could to help me Thank you
DO NOT GIVE PAYMENT INFORMATION TO EFAX
1
By JP (straight shooter)
The trial cannot be canceled from within the web application! Disgusting. Nor will support contact you if you email. There is 30 minute call queue and many unclear options.
Can’t send
1
By Noeta1004
Just downloaded app, no way to send a fax...FAQ says to hit the pen in bottom right...there isn’t one
Faxing more pages
4
By ChanitaM
Is it anyway we can fax more than 5 pages? I tried faxing 9 pages but didn’t go through because of the number of pages that were attached. If I can add more pages to a fax, this app will get 5 stars.
Amazing*** E Fax
5
By Jamie M Pa
I can NOT believe how EASY this was to do
Right from my home sitting in bed..
Was able just to take a picture of my documents and send them to the Insurance company in a fast and Easy process all within a few minutes..
WOW!!! Completely blown away..
Thank You... for this App and service of Efax..😁
Hands down 1 million ⭐️ stars 🌟
Fax at my fingertips
5
By Grovah$
So awesome !!!!!
Does not work
1
By kiyla012413
Horrible DO NOT PURCHASE
Rip off app
1
By JulieB 87
This app is such a scam. They promote first month is $0 but then charged me $16.99
Constantly kick out and log in back is a hassle. Couldn’t log in, and don’t trust the GDrive integration as promoted, it simply didn’t work. Gave me error when try to connect. The only thing works is photo and iCloud. I wouldn’t want to use this but they charged me already so I had to went through screenshots 41 pages of my PDF document into photo so I can upload one at a time.
Use Tiny FAX, they only charge when you complete upload the doc (before sending) and their rate is 50 credits for $2.99
I needed this app in my life
5
By Rockadoodle71
I was constantly running back and forth to the UPS Store to fax documents-with efax its as easy as taking a picture and your done!
Great for sending faxes
5
By Bryan6937
I use a scanner app like hp smart that perfectly scans papers and crops them perfectly with camera, save it to my photos, then fax it through eFax and it works amazingly.
Not free
1
By justwanttofax
Not free need to subscribe
TOOK AWHILE TO GET USED TO IT
4
By AFMann
IT TOOK ME AWHILE TO GET USED TO IT, BUT I THINK I AM GETTING BETTER AT IT.
Scam
1
By GoobieGoobs
I made a payment but my account was never activated. I messaged customer support but I have not received a response. If only I could give this garbage app 0 stars.
Charged Even After I Cancelled!
1
By PizaDee
I cancelled my subscription and was still charged $16.99. I emailed them to confirm my cancellation and NEVER heard back from them.
Worst app ever!
1
By NDL5880
Worst app ever! Not worth the subscription!
Junk service and rude representatives.
1
By EA1985
Junk service and rude representatives.
The Real Deal
5
By Edd93
First time user was easy as 1 2 3 Got my fax where it needed to go from the comfort of my car using my iPhone. Recommend to anyone
Garbage customer service !
1
By trackrka
In January the app didn’t work asked the rep to cancel it over the phone. Turns out the rep didn’t cancel it and they kept charging me through now which is April ! He unlinked it from my phone subscription so it want even visible in iTunes! They stated because I don’t have the reps confirmation number I am out of luck. Wasn’t able to send or receive a single fax with their system. Idiot didn’t even include a confirmation Number after I canceled it today and asked for one specifically.
1 of 10 were successful
1
By tjcappa
Out of the 10 free faxes you get, one was successful.
No confirmation #
1
By Tootielovefaith32
Need confirmation number
Horrible support
1
By Txskymama
Support is awful. If you have any problems they are no help. Often I had to send faxes multiple times. Worse from when I got it. Cancelled continued to charge an additional 8 months and said sorry too bad. There are much cheaper options. Really downhill from the last 2 years
Ok
3
By 1234$&?:abyt
Works ok. It would be better without all these stupid spam faxes i am constantly getting filling up my inbox. I don’t want to fix my roof or refinance anything, ever.
Service awful. Functions terribly.
1
By FlyingFoxFrank
I paid because I didn’t have a choice. They immediately charged me instead of giving me my 1 month free trial.
I demand my money back.
Also, functions terribly and screws you. Get the other fax app that charges you by the page (not many people send faxes anymore anyway)
Great
5
By AyrtonCarson
Definitely my favorite fax app. I highly recommend it.
Terrible service
1
By Debrudra
What’s wrong with this app? It’s said that it has a free activation period and the moment I activated that it charged me the whole amount. Why it’s so misleading? I just wanna cancel the subscription and if possible, refund of the amount.
Did not work
1
By xela8282
I registered and no credential email was sent. So am locked out of my account and can’t cancel subscription. Forgot login option also does not send email. Phone number says call back during work hours and not saying what are the working hours. If I will not get in by tomorrow noon I will flag this transaction as fraud in Bank of America and will also report about this poor service to app store. Btw they say its a free 30 days trail but charged me $1
Cant get access
1
By Maxmoe88-6
I cant get access to it after I purchase it keep telling me not recognize email
Fraud
1
By 12027792516
I purchase number 1 985 685 1500 and they deactivated it for no reason cause me to loose business I need to file with the FTC A CONSUMER ALERT 🚨 MY NUMBER TO CALL ME 15043329674
No compose button
1
By DonnaMarie92194
Can’t send faxes!
Nothing more than a scam
1
By Emperor Krang
This is a scam. They told me multiple times I was no longer subscribed and continued to charge. I had to call them and threaten legal action, and I’m still not sure if I will be billed next month or not.
It’s ok
2
By El10sbum
So far I’m ok with the functionality of the app. However the inability to send PDF’s is upsetting. It’s probably the common file type and not being able to send PDF’s make this application a waste of time.
eFax
5
By Lady Joette
So easy to use. Never dreamed I would be able to send a fax by phone and it would be this easy. Wish I had subscribed to eFax sooner. Thank you!
Love!!!
5
By 'Cole J
I absolutely love this simple and easy to use app and service
Fast Faxing
5
By GAH615
Have you ever had to fast for any religious or medical reason? You feel hangry and desperate. That’s how I felt this morning when I went to get my blood drawn and the lab had not received my doctor’s electronic order in the their system. I had a copy on my phone, but it couldn’t be emailed. They needed it printed... or faxed...
I was not going to let this fasting go to waste, so I hopped on Google to ask how to send a fax* from an iPhone. And there it was. You, efax, were the answer to my prayer.
I downloaded the app, typed in the office’s fax #, attached my order, and pressed send. They received it right away and I was able to get my blood work done.
So thank you, efax, for your much needed assistance. I will be sure to utilize this in the future and will recommend your product to others.
*Much like pagers/beepers are to hospitals, facsimiles (or faxes) are not completely obsolete and are still a preferred communication channel for many healthcare facilities due to HIPAA/PHI compliancy.
Customer Service
1
By RFalke123
The eFax app works great. Your customer service phone system being the only way to cancel an active account seems counterintuitive. Bringing faxing to our mobile phones but having us wait on hold to cancel is ridiculous. Until I can cancel the service within the app I will not be using eFax.
Tried to use once, got charged for 4 months
1
By Ambweezy
I tried to use this app once to no avail, I couldn’t get it to work for the life of me. When I went to cancel my free trial the same day that I began it, everything looked fine on my end. I checked my credit card statement a few months later and found out I was charged $17 for four months. I finally contacted Apple support and they helped me remove the subscription via my iPhone as opposed to with the company. Don’t waste your money with this app, go to kinkos!
Unreliable service. Lack of confirmations
1
By Yayasha2
Today eFax service was down.
Support recommended sending to efaxsend.com but it does not FAC provide delivery Confirmation
Did not work
1
By Alphawolfawooo
Tried to send a fax twice. Fax was never received and email confirmation claimed only one page was sent. Bad app.
Scam
1
By jennifer c r
I want my money back, I paid the subscription and I couldn’t send more then 10 pages and it didn’t even go thru !!!
Does not work
1
By High bid
Horrible... the “free” app wants you to sign up for $16.99/mo to use after downloading and signings in. Don’t waste your time....
