Airbnb
5

Airbnb

  • Category: Travel
  • Release Date: 2010-11-10
  • Current Version: 19.28
  • Adult Rating: 4+
  • File Size: 190.10 MB
  • Developer: Airbnb, Inc.
  • Compatibility: Requires iOS 11.0 or later.
  • Rating Count: 462 900

Description

Unforgettable travel experiences start with Airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK TRAVEL EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations

Screenshots

Reviews

  • Am I the only one here with problem with this APP? Never works

    1
    By whyTFNickname
    This app never works. How does this company do business
  • Scammers

    3
    By Chan-man-98
    Honestly the amount of people on this app who scam others and write bad reviews are concerning. They’re using it to get money from the people who stay in their places, and just overall there’s no way to see if they’re lying or telling the truth. Just a thought AirBnb!
  • Cancelled

    1
    By baslaib
    The worst app that i booked from it The app gave me 72 hours to pay or until more days but suddenly the owner didnt have the patient to wait that long and cancelled my reservation and now i need to wait for 15 days to get my money back !!!!!!! Its funny app because owners can cancel anyone’s reservation for no Payment also ita funny that i pid 2000 and whats left 1100 to pay in full , and suddenly the owner cancelled it and refunded the money because they are not patient First and last time using the app , until the policy’s change
  • App Issues

    1
    By litdzyezn
    The app will not load at all on my IPhone 6, disgusted.
  • Unprofessional

    1
    By diverseart
    Coming from the US, we place a priority on quality and professionalism. We were very disappointed and dissatisfied by the service we received when tracing to Australia. When faced with a conflict with our host, we were passed through to several customer care managers who brought further confusion and was little to no help in resolving the problem.
  • Need to be able to switch equipment via the App

    5
    By xyzMike***
    It would be nice to be able to switch equipment (i.e. bikes) via the App. From road bike to mountain bike, depending on the ride. Having to use the Web page is really not very user friendly.
  • Don’t get it.

    1
    By AndrzejZak
    Worst service ever. Use HomeAway
  • Amazing

    5
    By bsiri38
    I have found some of the best homes and hostess ever! Highly recommend
  • Valerie

    5
    By joyce mallory
    We loved it!!! Private,comfortable, really nice dock to lounge on water too! Swim or tube. 💕
  • Back to a hotel?

    3
    By Hotels are better?
    We have had some amazing Airbnb experiences but can honestly say we have had an equal amount of terrible experiences. The bad include arriving and hosts double booking on another site, hosts not checking their reservation and being oblivious to your arrival, ground floor apartments smelling of sewage, apartments smelling of overpowering deodorizer, pillows and bedding covered in sweat stains. Unfortunately the bad experiences have outweighed the good and we are considering staying in hotels in future with the exception of renting a whole home to stay with friends and family. The Airbnb concept was great when pricing was aligned with what you got. Hotels provide a standard and pricing Airbnb simply can’t guarantee. Disappointed customer!
  • Explore Something Unique

    5
    By Kdwissner
    Not only do I host, but frequently use Airbnb when I travel to neighboring cities. The affordability is fantastic, but what I enjoy most are the unique experiences I have while exploring cities through booking on Airbnb website and convenient phone app. From Bed&Breakfast-Type Getaways to Glamping (Glamour Camping), Airbnb definitely aims to please both customer and host. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
  • Awful customer service

    1
    By Etrouble
    If you want your reservations cancelled last minute, and no customer support to help you find a place to stay or refund you, this is the app for you. Terrible customer service and an overall terrible app.
  • Loon Lookout

    5
    By cheryl -p
    This home was absolutely beautiful. The environment was perfect for low key days to chill but close enough to explore the area. Would definitely rent this house again!
  • Sooo Easy!

    5
    By worleylady
    I love the ease of choosing a wonderful vacation home to stay at from Airbnb. The reviews are extremes helpful!
  • Airbnb

    5
    By j_carolina
    Perfect for my traveling needs and not as expensive as a hotel, and if it is, its well worth it.
  • The Luxuries of easy Booking

    5
    By 1957Svorpio
    Really enjoy the simplicity of booking a Room anytime the need arises!
  • Excelente estadía

    5
    By Grisvelez
    Excelente lugar!! Lo recomiendo!!
  • Unfortunate

    2
    By Havok1728
    I hate doing reviews of stuff I didn’t use for a good amount of time, but I deleted this as soon as I saw that I needed to creat an account, use Google, or Facebook. If it had a way to use the app and pay once I found what I wanted without an account, I would use it.
  • Difficulty Adding Payment

    3
    By RNRoyalty
    Had much difficulty adding payment. Entered information and received multiple notifications ranging from service connection errors (but it was not on my end) to error with my information (though triple and quadruple checked there was no error in my info). I almost gave up and just booked a hotel. Finally, after about the 8th attempt and without changing anything, it accepted my payment method.
  • Such a Connecting Site

    5
    By TravelOften&Connect
    Love Airbnb... the security, Convenience and Amazing community!!!
  • Illogical

    1
    By crittercore
    I’m searching for a room with two guests. I book that room. It books for one guest. Why? I was searching for and receiving listings with two guests, why not capture that information for the purchase step? Also, the spell checker in the useless welcome message editor blocks the text you’re typing. How would I know if I’m spelling the words wrong? I can’t see what I’m typing.
  • We’re done with hotels

    5
    By KiKi AirHead
    AirBNB offers unique accommodation at a good price wherever we want to go.
  • Preferred Booking Site

    5
    By raizonstar
    I love Airbnb- the properties are great, there are a wide range of options and the reviews really help! I recommend for any type of trip.
  • Giorgio’s place in Rome

    5
    By ShruthiManish
    We had a great experience staying in Giorgio’s place in Rome. We were greeted by him and he actually came and found us. We were a little lost. He took time to show us around the apartment and also gave us some good local tips for bus routes, restaurants and places to visit. The house was clean. It is comfortable for 2 people and 4 is a little hard. The location is awesome. Everything is walkable from his apartment. There are rows of great restaurants close by. Would recommend this to friends for sure.
  • Horrible

    1
    By G_!
    The 2 times I used the platform the same horrible situation occurred: -Booked a stay -Accepted and paid -Immediately get a message from host saying there’s a glitch and the dates I picked were not available. -My money is already taken in full, at least a week to refund -Need to scramble and borrow money from friends to get a new place -Airbnb offers 10% coupon for next booking and does nothing else. Don’t use this app. This is not a good company. It was sold long ago and is managed by ghosts to do nothing but take money by any means necessary.
  • Amazing experience

    5
    By ArAnguren443
    What a memorable day! Allie did an outstanding job of providing an experience that was at the top of our trip to Australia. Loved the paddle boarding and beautiful spot.
  • Wiah i could do zero stars

    1
    By hhcjgdd
    This app is awful not intuitive i have an iphone xs max and keeps having issues trying to make an initial booking
  • Horrible Customer Service!!

    1
    By FoodVeggie
    If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
  • Horrible! Take your business elsewhere

    1
    By go fuvk
    By far the most disrespectful support team on the market! They take millions everyday from hard working Americans! There is no limit to the cut they take from every reservation. And to top it all off they have the worst platform on the AppStore littered with bugs, glitches, and just plain bad design. You can’t even talk with any of the developers even if you are a host that gives Airbnb the business they need. Absolutely ridiculous. The best thing you can do is use the retreat app it’s completely free and gives the people the respect, attention, and help they need!
  • Secret Supper

    5
    By celeste wiesner
    I signed up for my secret dinner months ago for my trip to Portugal. It was an amazing experience. Wine, food and group of people everything was perfect. Andre is the perfect host
  • Text notifications

    1
    By Andrecavah
    Please STOP with the text messages about verification code. I receive unsolicited text messages EVERYDAY, several times. It is so annoying!!! Fix it ASAP!
  • Airbnb服務態度差和沒有承諾可言

    1
    By jo 1990
    Airbnb服務態度差和沒有承諾可言。我住了一個都是垃圾堆和一股臭味的房子 ,有照片提供,因此Airbnb答應給租金百分之十的優惠再加上房主的百之五十的退金,我才同意和解。同意後,Airbnb說主管不批百分之的優惠,只給百分之五十的退金,之後就把案子關。找了幾個專員,最後那個專員還編故事,說不批百分之十優惠,但退款已經包括了Airbnb的優惠,但我算了退款金額還是房主答應答的百分之五十。因此我沒了891元美金。住Airbnb 小心新房子,很容易岀事。建議大家住酒店,找信譽良好的服務商。
  • Stuck in a rut update

    1
    By RobertValenzuela
    Stuck in a rut update, stuck in a rut update, stuck in a rut update. Every time the same update info. Tells you something! Dense developers, that don’t know what they’re doing. App was working fine before. Most recent reviews are one-star.
  • Awful

    1
    By cambay2
    Can’t even use the app. I just created my account and doing NOTHING, my account gets suspended. All I did, was verify all the info asked. I provided a VERIFIED phone number, EMAIL, home address etc. I have a visible picture of myself and I have ID for verification. They suspended me and I spent over half an hour on the phone trying to get ahold of support only for no help whatsoever. Customer service is some of the worst I’ve seen and no one bothered helping. Do not use Airbnb unless you want a headache.
  • Females travelers beware!

    1
    By iRasman
    My sister and I used airbnb on our latest trip. The host previously had a 5 star rating 1. On the 2nd day, she was awakened by our male host opening her bedroom door at 8am. Without notification he was going to be at the apartment. After some research this is not uncommon. 2. Our unit was infested with fleas, after reaching out to the host he did not take any action to remedy the situation. 3. No running hot water. 4. Support. Airbnb support is absolutely atrocious. After being told a case manager would be reaching out to us within 24 several times, no one did. I waited on hold for a combined total of 1 hour and 37 minutes. They asked for a doctors note after sending pictures of the flea bites. They offered no solution nor cared about the host walking into the bedroom while she was sleeping. We left the listing early and were granted a whopping 35% refund of the total price of the trip. My advice: bring a door jam or some other device to stop host from walking in unannounced. Don’t travel alone, don’t use Airbnb. I hope that airbnb takes security measures to stop host from entering while guest are sleeping. Before someone gets hurt.
  • Unreliable Platform

    1
    By Hurtads
    I’ve expended way too much effort/time for a marginal price offset at best. Multiple reservations have cancelled (for separate reasons) and have made it a lengthy outlay to get my deposit(s) money rightfully back. In addition to the unreliability of its platform and hosts, I have now wasted a week (and $) in which I could have just secured a hotel reservation with peace of mind. Customer service in the app/email/phone is non-existent. This occurred in the SF Bay Area too. I assure you are better off booking thru a hotel and using their rewards program. Airbnb should be embarrassed with the the standards they exude with current time in business.
  • One-star review for notification spam

    1
    By jcao
    App issues notification spam, forcing me to disable notifications; hence the one-star review.
  • App is glitchy

    1
    By Holly R.😍
    This app is so glitchy it’s annoying. I complain about it weekly and nothing is being done. There is an issue with sending images to guests, an error message that says the network is not connected, which happens no matter if your on wifi with perfect signal. When requesting money from guests, the requests are not going through.
  • Is AIR BNB still in use???

    1
    By Starbucks lover since 03
    The last time I sued the app was January 2019 I booked a trip for my birthday and since then have been unable to use the app or the website via cellphone. It just continues to look as if it loading or the option to list my place pops up and that’s it. Often if I did try communicating with the host via the app it would read error freeze and stop working until I deleted it and reinstalled it. I have reinstalled and updated several times in the past 6 months and it still doesn’t work. Anyone else have this issue?
  • Fun time

    5
    By mcon0116
    Kenneth was very personable and knew what he was doing. It was great to have that one on one experience. I would recommend him to anyone that asks.
  • Unsafe and dangerous

    1
    By nelsonjonq
    Was almost kidnapped at the apartment I was staying in. 0/10 Customer Service, Airbnb really has some structural issues. They have no way to guarantee safety of those staying at their properties.
  • Misleading prices

    3
    By Rameumptor
    I wish search results showed the all-in price instead of having to drill into each property to find out about the $50 cleaning fees etc.
  • CHEATED OUT OF OUR MONEY!!!

    1
    By Pikapischuuuu
    BEWARE!! CHEATED US OUT OF OUR MONEY!!! This is the review I left of the place we were supposed to stay at!! Run down! Kitchen was a mess! Bathroom was disgusting! Oh by the way, you stay in the basement. We were overbooked and our “accommodated room” was disgusting. RIDICULOUS!!! WE BOOKED A SPECIFIC ROOM! Upon checking in, we were told the room we booked was already being used and they tried to check us in to a smaller room. Not only was the room PATHETIC, but the mattress was ON THE FLOOR AND THE CARPET WAS PEELING The host wasn’t even there during our check in time! I had somewhere to be, which was why I needed to check in at a certain time. He claimed he “couldn’t find” the reservation. Then we told him 11 nights... OH NOOOW HE CAN SEE THE RESERVATION.... ok. Literally waited until the next day to respond. Had issues finding the house because the number was FALLING OFF the house! NO!!! WHAT YOU SEE IN THE PICTURES IS NOT WHAT YOU GET!!! We contacted Airbnb. Even though I provided evidence... pictures, screenshots, etc. we STILL couldn’t get our money back!!! This company is ridiculous. They don’t care about their customers!!
  • Garbage app

    1
    By theDSsucks
    Can’t find what you’re looking for, super awkward, inbox won’t update right away, sometimes it shows notifications, but most times it doesn’t. Takes forever to update. Unreliable. And the resource and “help” is awful.
  • Horrible customer service.

    1
    By Neleh2mt
    This app is terrible. I reported a guest and hosting problem and have been told I’m making it up. The “customer service” rep is flat out rude and refuses to connect me to a manager. You can’t add local taxes to your listing. You can access the resolution center via their app and that goes for guests and hosts. Go to VRBO. Don’t waste your time with Airbnb.
  • Calgary VeloGuide

    5
    By Howard Rubin
    Our guides Gilles, Bob, Al, and Rosalee were all great. It was a great ride and a beautiful overview of the city. In addition we enjoyed a nice cappuccino at a local coffee house and a quiche at Gilles restaurant. All in all a wonderful experience. The reservation process was a little difficult and clunky, but Jillian was very helpful in getting the kinks worked out and responded very quickly.
  • Medan

    1
    By mdanvta
    I cancel within time limit and I still got charged on my card. I’ll never use again!
  • Don’t book

    1
    By Stranded in NY
    Used this service for the first time and the booking was a disaster. Superhost could not provide me with the apartment that I had reserve weeks in advance. Instead superhost Matt offered me one night at another location and the rest of my 6 day stay somewhere else. I agreed due to the fact it was late and I needed a place to stay for me and my family. On the second day I asked superhost Matt if I could leave my bags since I was going to go to sightsee and he said sure, without telling me that the place was booked that night by someone else. I had message him if someone was staying and he said no. He could not answer calls and there was no other way to reach him. Eventually person who booked place tossed my luggage out of apartment. Airbnb could not get me a place and I decided to ask for full refund which I did. However finding a hotel in New York was much more expensive and they refused to cover the difference . All they could offer was a coupon for 100 dollars. I will never use this service.
  • The best app and customer experience I have ever had!

    5
    By Giorgi from Georgia (country)
    I believe this is my first review on appstore because normally I am too lazy to write anything and just rate the apps with Stars. However, Airbnb is different. I have had great experience with this company. I have had several trips using the app and once the property appeared to be much worse than advertised. We could not stay there even for one night. We had to involve Airbnb to help us with the refund. We got the best customer experience ever in just one day after involving Airbnb team. I would like to personally thank the guy named "Ronald T" from Airbnb. He made the process so simple and customer oriented. Ronald, if you are reading it, me and my friends are extremely grateful to you! 👌🤗😍

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