Postmates - Food Delivery
4.5

Postmates - Food Delivery

  • Category: Food & Drink
  • Release Date: 2012-04-11
  • Current Version: 5.3.12
  • Adult Rating: 12+
  • File Size: 154.83 MB
  • Developer: Postmates Inc.
  • Compatibility: Requires iOS 10.0 or later.
  • Rating Count: 720 516

Description

Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it. Order burgers, sushi, pizza and more with Postmates: • 500,000+ local and national restaurants and retailers. • 300,000+ Postmates on the ground, ready to bring you anything. • 3,000+ cities and counting in the U.S. and Mexico. • Real-time order tracking, keeping you updated on your delivery progress. • Free delivery on all orders over $15 with an Unlimited Membership. • Use Postmates Pickup for takeout orders, skip the line and the fees. • New! Postmates Party section where trending places around you are updated every 5 minutes and have no delivery fees! GET ANYTHING DELIVERED Postmates is the first app to deliver whatever you want when you want it. We deliver food from any restaurant and merchandise from any store. BRANDS YOU'LL ONLY FIND ON POSTMATES Sugarfish, Sweetfin, Blaze Pizza, Salt & Straw, The Coffee Bean & Tea Leaf, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more. NATIONAL PARTNERS Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more. ALSO GET DELIVERY FROM McDonald's, Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more. DELIVERY ANYWHERE, ANYTIME We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it. FAST DELIVERY Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery. POSTMATES UNLIMITED Join Unlimited for $9.99/month and you’ll get free delivery on orders over $15. Love the offer? Save 17% when you sign up for an annual plan. CUSTOMER SERVICE Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com ACTIVE IN ALL MAJOR US CITIES Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC. AVAILABLE INTERNATIONALLY Mexico City WAYS TO PAY Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash. PROMOTIONAL TERMS $100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 7 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

Screenshots

Reviews

  • App

    5
    By coolestgirlever1234
    Best app ever
  • Love Postmates!

    5
    By Dij78910
    👍🏾✨🙂
  • Try another food delivery app

    1
    By PettyTB
    #1 there is no option to call customer service #2 I’ve repeatedly received messed up ordered. Either an item is missing or I receive someone else’s order.
  • Postmates is amazing

    5
    By yara_papi
    This app is bomb as hell bro it is the best creation ever and is so helpful when I am lazy and don’t wanna leave the house (give me free delivery and food) Ly byee💗
  • Terrible customer service

    1
    By 。雨音。
    I’ve been using Postmates for a long time and recently, when there are issues with my order of if the whole order is not delivered, nothing is done about it. I can report the issue but most times it’s just resolved without any compensation or refund.
  • Horrible People

    1
    By Mikkie3236
    As someone with high anxiety, I have used postmates a lot recently and the majority of the people that drop off my food have a horrible attitude. After today actually getting yelled at for the address being wrong (wasn’t my fault the app took out the building number) and him having someone else cancel their order because mine was taking to long, then having an anxiety attack because of the confrontation. I have to stop using this app. The drivers are so rude! I don’t want to be yelled at for something I don’t have control over.
  • Love Postmates

    5
    By B. Marler
    As a busy mom, wife, and full-time employee, Postmates is the best! Lowest fees of all the the delivery services and ALWAYS on time and right!
  • No refund

    1
    By Hdyshwku
    I accidentally purchased a meal normally it’d be $2 but with fees it was $8 so I cancelled the order which I still paid $8 plus a $4 cancelling fee when I can guarantee that the order wasn’t purchased so in the end I wasted $12 on absolutely nothing if your willing to pay fees though and you don’t plan on canceling a order then this app is good the app is good just I’m not happy with it
  • Do not order from postmates, they will keep your money without performing any services.

    1
    By rpelfrey037
    Postmates will accept your order, even if there’s no one available to deliver it. If this happens you will wait for hours past the time they said the food would be delivered to you, and no progress will be made on your delivery while your food sits at the restaurant getting cold. Then when you decide to cancel the order because it’s not worth it, they will not refund you the money for any of it. Only then will they inform you of their terribly not-customer-friendly no refund policies. They intentionally withhold important information about their business from you in order to keep any money they receive from you, whether they do what you paid them to do, or not.
  • This app is meh

    2
    By CurrySnipe
    I’ve been using Postmates for a while and they continuously send me emails with codes with free delivery. Almost every other day, however when I go to type the code in, it never works. Promo only available for new users. This has been happening for the last few weeks. Why send me the code if I can’t even use it? The drivers are also periodically late. They’ll pick up multiple deliveries and the by the time the food gets to me. It’ll be cold. I’ve also never received a soda every time I order from a restaurant. They somehow just always forget the soda. This app is very meh.
  • Only good if you live in the city

    2
    By Vanessaaroddd
    All the restaurants are all not available and cancel if you don’t live in major cities. Not even bigger suburbs
  • Timely

    5
    By answb3
    I have always gotten my food in a timely manner. It has been fresh and hot. I recommend Postmates.
  • Cool and quick

    5
    By Effie Trinket 2012
    We live in NYC and getting your food delivered quickly and hassle free is what we expect. Postmates does the job, and then some! The delivery people are mostly very pleasant. And quick. And they don’t eat your food, like some other delivery apps. The food comes piping hot, and where Postmates really excels is in the scope and variety of restaurants they offer. They feature everything from fast food to gourmet vegan. And keep your eyes peeled for their many frequent promos to get delivery costs down, especially on weekends and holidays. Order and enjoy!!
  • Search function broke after newest update

    1
    By wangenra
    Unlimited user here. After the most recent update to the app (Sunday morning), the search function does not reveal the myriad of options we have in our area. I live in Seattle, and there are probably 40 (at least) Chinese restaurants within a 4 mile radius, and when I either type, or use the popular searches function, only two places: Panda Express and an Asian fusion restaurant show up. When I search for a specific Chinese location’s name, then it comes up. The same happens with ALL cuisine types. I checked my husband’s app (he doesn’t have the newest update) and the big list we’re used to comes up in the search function. This is most inconvenient as we wanted to order something we haven’t before through Postmates (Korean) and there are 0 options that show up, but I know of at least 5 places within 3 miles.
  • Better Options in NYC

    2
    By AFrenchStudent
    If you are in NYC do yourself a favor and use one of the other services. All the Postmate fees and what not make this platform more expensive than others. The same restaurant on seamless will be 4-5 bucks more on postmates, and that’s before tip. The only reason to order from postmates is if you have free delivery credit. Postmates knows this so they routinely offer deals like “Order Rn for delivery credit this month”. Only problem is the last time I went ahead with that promotion I was never offered delivery credit. Upon contacting their support team with this, they said something along the lines of “ yes we see you used this promotion, but we did not tell you WHEN u would be receiving credit”. Fr postmates? You gon do me like dat!! lol but in all seriousness if it wasn’t for the trending deals they have, i would drop this app in a heartbeat. Still haven’t been given the credit for “ordering rn”. I don’t write App Store reviews like this might be my first one. I just feel like it’s my civic duty to let the people know postmates is a truly second tier option if you are living in NYC.
  • Customer service is awful

    1
    By NiNjaHaaHaa
    The app lies about delivery fees and customer service is just scripted responses they have nothing to do with the initial issue.
  • Refused to issue a refund

    1
    By lgrwwv
    I got poor quality food- there was a LOT of hair in it. If there was one strand of hair, maybe I could have believed it was mine, but no. They were long and blond, and my hair is short and bright red. After contacting their customer service department, they refused to issue a refund, and only responded with “we’ll talk to them.”
  • Ehh

    4
    By Follow@IamMylesKing
    Don’t order late night.. estimate keeps going up for 24hr places
  • Wish it was better

    2
    By musicrocks4321
    I’ve ordered from postmates multiple times in hopes of receiving the food I PAID FOR. But every time I’ve ever ordered the food has been wrong. Throughly upset because I would assume a company as large as this would have everything figured out. Thanks for wasting my money MULTIPLE times. This will be the last time I ever order with postmates.
  • Bad drivers

    1
    By sugmabowls
    Drivers are pretty crappy. I’ve had multiple orders go wrong. They don’t seem to do anything to their drivers when they mess up orders.
  • Horrible Customer Service

    1
    By Horrible setvice
    I have been using Postmates for several years and occasionally have had an issue with an order taking an unusually long time or having an item missing. Tonight I ordered dinner for my family from a local Indian restaurant. 90 minutes later, the driver arrived with an order of one taco from a Mexican restaurant. When we explained that was NOT our order, he realized he had delivered our food to someone else. He left and then we had not contact from him or Postmates about the issue. I contacted Postmates to have the order refunded and the sent an email reply which said, “due to the frequency of my customer service requests” they were unable to offer refund or credit. I am livid. Their poor customer service, which has required me to report past issues, including side items that were missing from a recent order, are MY FAULT FOR BRINGING IT TO THEIR ATTENTION? This is beyond insulting and this is the last time Postmates will get a single cent from me.
  • Posty

    5
    By ryedwardramirez
    Thank you so much for bringing me my food. I love you all so much. Thank you.
  • Chipotle amazing

    5
    By awylnbh
    Chipotle is 𝙇𝙞𝙛𝙚 I love it with all my heart. Best thing on planet earth high key always recommend it
  • Waited for 2 hrs, then they cancelled my order.

    1
    By Mimi.Review
    Family dinner ruined. No food. Hungry kids. No explanation. Just waited for 2 hours, then they cancelled my order saying no Postmates available.
  • Stanford’s order

    3
    By danielledesaul
    My order was wrong and my food was cold. For an $8 extra charge I would expect the food to be correct and warm. Very disappointed
  • HORRIBLE

    1
    By meeshmop
    EVERY SINGLE TIME I order from Postmates because I am told that I have a discount code, I have not gotten my food. Literally 100% of the times I ordered from Postmates I have not received my food. Postmates is actually a thieving company because I did not get my money back, but instead, only received Postmates credit, which I definitely do not want because I don't want to order from Postmates ever again. Postmates said that my driver was here but upon waiting outside for 15 minutes I did not receive anything. There was no way for me to contact my driver or anything. DO NOT download Postmates unless you want to be scammed.
  • Great

    5
    By Selena basa
    Good app
  • Best app ever

    5
    By wayward uncle
    I live postmates sooo much
  • White Castle order

    5
    By jwilla1203
    First time ordering with post mates I love it
  • Overpriced and refund poorly

    1
    By msayfou
    I ordered an Oreo cookies and cream milkshake and got delivered a mint chocolate chip milkshake, a flavor I hate. When I asked for a refund they gave me $1.81 for a $6.50 milkshake. On top of that the delivery and service fees are way too much and have you spending more than you should. I highly recommend not giving these people your business.
  • The joy of ordering through a phone

    5
    By lana18191
    So thankful I can order food from bed and not have to get up and drive for it!
  • Zero stars

    1
    By MaxNeumie
    I waited over two hours for my order which was marked “delivered” but never came. The customer service representatives (I spoke to two) were unable to help outside of offering a $5 credit which was honestly offensive after waiting for so long. To make matters worse the restaurant ignored my calls and wouldn’t redeliver. What a waste of time.
  • Great

    5
    By 1stTimerReviewer
    Great service
  • Refund policy is garbage

    1
    By Thabooger
    The refund policy alone was enough to make me delete this app. Uber Eats gives you a refund almost immediately while these slimy scumbags hold on to it for 4-5 days. Was that your last $20-$30? Your driver canceled? The restaurant forgot 90% of your order? Well either you’re starving or someone else is. Sometimes they don’t even refund you, requiring you to contact them like some debt collector. Trust me when I say if you don’t want a hassle, use another app. Uber Eat’s would be the better choice. I know there’s different selections on Postmates but it’s definitely not worth the trouble.
  • Postmates review

    5
    By brownmommie
    Ufhahehadnnand
  • Quick delivery

    5
    By KJx3
    I have had good service with Postmates the few times I have used them. Like this service.
  • I love Postmates 😊

    5
    By camouflage rose 9
    🍀🌹☘️
  • Won’t refund even though there drivers mess up constantly

    1
    By postmates is crap dont order
    I used to use Postmates almost daily and loved it they didn’t mess up that often and my meals came fast but as of recent they have been slacking I have reported so many orders that are not correct or have had missing items that it’s gotten to the point they won’t even refund me when they forget something bun after calling customer support they could not even do a thing even after I explain they forgot part of my meal I will never use this app again the drivers will most of the time either forget and item or not follow the instructions there are much better food deliver apps. Postmates get it together
  • I like it better than other apps.

    4
    By Pedro Mayonnase
    Usually I get better deals on this one. The only thing I don’t like is the tracking, which is laggy and slow.
  • Thanks!

    5
    By shawnee619
    Friendly and prompt service by driver! Thanks...
  • Worst delivery service

    1
    By ebby186
    Cancel ordered an hour and a half post order being placed, gets orders wrong. Don’t refund timely. Dodgy!
  • Rick and Morty code didn’t work

    1
    By postmates is a joke
    They sent me a code for free delivery, but when I went to use the code it said “only for new customers”. I checked them email and it said valid for my account. WHY WOULD YOU SEND ME A CODE I CAN’T USE? Deleted the app immediately after. Fees and service aren’t worth it. Makes sense they had to delay their IPO. They say “market conditions”, more like another unprofitable company that relies on venture funding and doesn’t deserve to exist.
  • Don’t Waste a Your Money or Time

    1
    By atorslwasteoftime
    I placed an order and provided CC only to learn that the business no longer exists. This company is soooo sloppy they don’t keep tract of who the represent
  • Amazing but follow through on your deals

    3
    By mirad0
    “Buy a meal now and you get $10 off your meal in November” - never got it. “Free delivery” but only available for new users,(in fine print). Dear postmates, if you are going to spam us with emails, please include deals you will follow through with or stop sending deals that we can’t use. It’s annoying. I love this app but it needs to stop.
  • Terrible

    1
    By Farah babe
    I order something they charge me and I don’t receive anything no assistance 😡😡😡 very bad app
  • Amazing

    5
    By Brighton Rust
    They sent us food to the middle of no where.
  • Love it

    5
    By jeff bender
    I just wish you had more drivers. Seems there is hardly ever a driver . Also the discount codes you send me never work??
  • Terrible interface

    5
    By BabyTigerXXX
    I use Postmates at least 3-4 times per week for over a year now. Every time I order hot lattes/coffees from Dunkin Donuts, it ALWAYS comes iced. The way the app is set up, hot is the default and iced drinks are in a different section. So when you order a “hot latte” it will just say “latte” and when you order an iced latte it will say “iced latte.” This always results in me getting the wrong thing :( Of course the Postmates will sometimes contact me and ask which one I want, but sometimes they don’t. And sometimes I’m busy at work and can’t answer the phone right away. I’ve tried to put that I want “hot” in my delivery instructions to prevent this. But the Postmates have told me various things like they had to scroll down and didn’t see it or that it wasn’t even on there. It’s very frustrating and I can’t believe I spend so much money on such a terrible app.
  • Canceled order

    1
    By Bhivner
    I ordered and mistakenly order the wrong thing, misclicked. Canceled the order within 2mins. There’s no way my order was already completed and out for delivery. I got charged 19$ for canceling a order within 2 mins. I guess I bought someone a plate of food last night 🤷🏼‍♂️

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