Postmates - Food Delivery
4.5

Postmates - Food Delivery

  • Category: Food & Drink
  • Release Date: 2012-04-11
  • Current Version: 5.2.0
  • Adult Rating: 12+
  • File Size: 160.48 MB
  • Developer: Postmates Inc.
  • Compatibility: Requires iOS 10.0 or later.
  • Rating Count: 450 352

Description

Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it. Order burgers, sushi, pizza and more with Postmates: • 500,000+ local and national restaurants and retailers. • 300,000+ Postmates on the ground, ready to bring you anything. • 3,000+ cities and counting in the U.S. and Mexico. • Real-time order tracking, keeping you updated on your delivery progress. • Free delivery on all orders over $15 with an Unlimited Membership. • Use Postmates Pickup for takeout orders, skip the line and the fees. • New! Postmates Party section where trending places around you are updated every 5 minutes and have no delivery fees! GET ANYTHING DELIVERED Postmates is the first app to deliver whatever you want when you want it. We deliver food from any restaurant and merchandise from any store. BRANDS YOU'LL ONLY FIND ON POSTMATES Sugarfish, Sweetfin, Blaze Pizza, Salt & Straw, The Coffee Bean & Tea Leaf, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more. NATIONAL PARTNERS Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more. ALSO GET DELIVERY FROM McDonald's, Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more. DELIVERY ANYWHERE, ANYTIME We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it. FAST DELIVERY Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery. POSTMATES UNLIMITED Join Unlimited for $9.99/month and you’ll get free delivery on orders over $15. Love the offer? Save 17% when you sign up for an annual plan. CUSTOMER SERVICE Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com ACTIVE IN ALL MAJOR US CITIES Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC. AVAILABLE INTERNATIONALLY Mexico City WAYS TO PAY Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash. PROMOTIONAL TERMS $100 in delivery fees terms and conditions: Offer valid for first-time customers only. Minimum $15 order size for the discount to be applied. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 7 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

Screenshots

Reviews

  • Very frustrated

    1
    By Lee_Nicol
    I order and two hours later “my Postmate was taking longer than usual to pick up my order” later on, calls me and to tells me the place was closed however, on the app showed that my order been pick up.( really confusing). Finally i cancel my order and decide to order Uber eats instead. By the way, didn’t get my money back immediately. If you want to order food, I recommend to do Uber eats.
  • Stick with Uber Eats

    1
    By Shella808
    DO NOT use Postmates!!! They do not correct their mistakes... 4 items were missing from my order and they said because I’ve had an issue previously, that they cannot provide a refund!! If I didn’t have missing items that I’m supposed to pay for, I would not have any issues!!! WORST CUSTOMER SERVICE EVER!!!
  • postmates is a lifesaver

    5
    By listenuphomies
    i didn’t do my summer homework and i gotta finish it tonight so i’m postmating myself 2 monsters and a pack of gummy bears to survive the night. a big shoutout to postmates for keeping me up & making sure i don’t fail my english class💯💯
  • Go postmates

    5
    By JackieMoon!
    Way better an grubhub
  • Post mate

    5
    By brodee 420
    Good food n good timing
  • Love!!

    5
    By Gabby_Espinosa25
    They always are very attentive with customer satisfaction and service I really love them and I’m glad I’m an unlimited member.
  • Review

    5
    By gahabajana
    They forgot my sauce!😡
  • Details on Comments

    2
    By hungryazian
    Everything about your app is fantastic. There needs to be more options when reviewing an order. Maybe a written comment section to describe what went wtong (i.e. printed pick up orders at a restaurant only print order numbers or if something was underseasoned, too salty, etc). It would be nice to give better and more accurate feedback on everyorder rather than selecting a generic, select small list of good comments/bad comments. The need to give proper reviews are more helpful and constructive in giving accurate feedback to restaurants trying to keep up with the new trends on online app ordering.
  • Horrible

    2
    By PMT's Sunglasses
    My fiancé bought 2 separate orders on Postmates for late night snacks and both were cancelled without any notice. On top of this, I had bought a breakfast order that came with absolutely none of what I wanted. Horrible and amateur software, look elsewhere
  • Yum

    5
    By Anonymous user kk
    Love.
  • Bomb

    5
    By COURTNEYROSE613
    Love postmates
  • Great Service

    5
    By plou928
    Fast and efficient
  • Need more descriptions/photos

    3
    By Winston707
    In comparison to Grubhub, Postmates is lacking when it comes to describing menus. It would be helpful to require all restaurants to describe their dishes (not all do) so we as the consumer don’t have to call and ask or look it up online. Photos are helpful as well, and an easier way to modify the meals would improve the app. I usually choose Grubhub over Postmates for these reasons.
  • Fast food

    5
    By key ear rah
    Using postmates can make a movie night turn from better to best. I get the food I want and can finish at home chores and no hassle .
  • I don’t care about some of the problems

    5
    By aph900
    I really do enjoy ordering food and spoiling myself like this. I have had the customer service have to help me a few times. They really helped and fixed all issues I’ve had.
  • Postmates: P.F. Chang’s

    5
    By Cassie2799
    Postmates is a awesome service! Got my food so fast and everything was hot and freshly made
  • Great

    5
    By Thegreatesdudevarss
    Amazing
  • Running around in circles

    1
    By F_oz
    I ordered a simple meal (orange chicken and white rice) which took them 40 minutes to prepare. I live in a gated community with security gates and I added specific instructions to go through the only gate visitors could go through. They proceeded to drive in circles for the past 2 HOURS!!! After I hour I cancelled but then we got a call from security saying that this driver was here for the past 2 hours!! So we had to go out at 11 and try to go find her!!! Honestly I am never ordering from Postmates ever again. Rather just have gone through the drive thru(which I ended up doing at 1 am). Rlly not impressed...😒
  • Birotazo is gas

    5
    By steph55587
    Always on point with my orders. I always order more than 80$ because I have a big family
  • They cancelled my order.

    1
    By -cath-4t
    I dont recommend this app. My order was ready to picked up and had me waiting for an hour, whats worse is they cancelled my order after waiting for so long!!
  • Love Postmates

    5
    By selfish EJs
    They are fast delivery and the greatest food
  • Review

    5
    By bananasxrice
    Postmates too clutch 🔥🔥🔥
  • No follow through if there’s an issue

    4
    By 89149dc
    To paraphrase a famous quote: “when it is good, it is very good. When it is bad, it is rotten.” Postmates does a good job but if an order is delivered incorrectly (missing items that were paid for)do not expect them to respond or refund. I stop using them for a very long time and ordered now because they were the only delivery app for my favorite bakery. Considering we get delivery 2x a week, Postmates lost a fortune when they lost out on at least 40 orders.
  • Terrible experiences

    1
    By Jeremyr863
    Two times in a row the Postmates delivery person does not pickup the phone to answer any calls or texts. Postmate delivery driver also claims to have delivered food without ever showing up. They drive towards your home, remain silent, and take your food. Meanwhile the customer loses an hour plus of time without any service.
  • Love

    5
    By LaRondaB
    Always there when I’m starving and don’t want to cook !
  • “Available Later”

    1
    By Since1876
    Don’t download. I had to delete this app and switch to Uber eats because whenever I try to use Postmates I could never order anything. All of the restaurants in my area (Santa Barbara) say “available later”. Either they don’t have enough drivers or aren’t actually connected to these businesses. There’s no point in using Postmates if they can’t even deliver from any of the restaurants in Santa Barbara
  • Postmates!

    5
    By bellefeathers
    Could I love an app anymore? I’m so busy with school and work and some days I just don’t feel like cooking or leaving the house after I’ve cooked 5 days in a row. Postmates always saves the day!
  • WHY, OH WHY. 🔥🤬

    1
    By Mitchellabra
    Not only was this particular order over 40 minutes late past the original delivery time, but since my girlfriend and I were staying at a Vegas hotel, we have to meet the delivery person outside of the hotel (...and this isn’t the first time this has happened with Postmates...not by a long shot). So we went down to meet the driver at 2:03pm which was the original delivery time and slowly but surely the estimated delivery time once again began to creep up higher and higher. 2:08pm, then at 2:08 when our delivery was still not there, it adjusts to 2:13, then 2:20, 2:31, 2:33, then finally 2:42...a full 40 minutes past the original delivery time. And we can see in the app that its not the restaurant’s fault because we can see when the order has been picked up. Our driver seemed to have parked their car before deciding to leave to actually deliver the food after they received the food from the restaurant. Meanwhile we are waiting outside our hotel in 107 degree fahrenheit temperatures and sweating in our clothes without a single courtesy call or text from our driver and not so much as a “sorry” upon actually delivering us the food. This actually ruined plans we had for our last afternoon here. We would have simply canceled our order if we knew the original delivery time upfront but instead the app makes micro adjustments to time seemingly to keep you from pulling the trigger on a full cancellation because you keep thinking “it says my order will be here in another 5 minutes”... this happens OFTEN with this app and the only “refund” they offer on the order is basically just enough to pay you the sales tax of your order. Honestly, save yourself the hassle. This has happened too many times to ignore and its too difficult to get customer service to simply supply a full refund.
  • Thank you Postmates

    5
    By delsy13
    You deliver my pie without any problems and that makes me happy. It’s the simple things in life. ♥️
  • fantastic

    5
    By aberchsdjkhfksj
    always fast and friendly delivery
  • Great app!

    5
    By sssst171
    Easy to use! Great selection!!
  • Fantastic delivery time

    5
    By too lazy to drive for carryout
    The driver Edward was so polite and helpful. I will definitely use Postmates again.
  • Love

    5
    By hnen!'ke))
    Love postmates! The delivery people are always on time and my food is always good!
  • TERRIBLE!!!!!!

    1
    By RF0505
    The ABSOLUTE WORST food delivery app. Ordered from a restaurant a few blocks from my place, it’s been over an hour and my meal still hasn’t been picked up. There is no phone to call for help, no email, NOTHING. Finally I call the driver who proceeds to tell me has a flat tire and I HAVE TO REACH OUT TO POSTMATES to see IF I can get a refund. That is, if I hadn’t called the driver I would still be waiting for my order without knowing they are not delivering it anymore. Finally, after finding a hidden tab in the app that allows you to send customer service a message, I get a call from Postmates asking me if I would like for them to cancel the order. No apologies, nothing. It feels like a joke. Deleting the app now and taking my money to UBER Eats.
  • Terrible

    1
    By angry person #200
    They don’t update the app and have options that the stores don’t have anymore.
  • Love never leaving my couch

    5
    By MegsTheLegz
    And having my food delivered to me whenever I want... and Postmates facilitates that, which is freaking great 👍🏼
  • Won’t refund completely wrong orders

    1
    By tri__be
    I am currently stuck with crutches and decided to try Postmates for food delivery. Even with their “no delivery fee” promotion, they still charged me $2 for my order being too small (not too surprising since that’s pretty common) and then, when the food finally arrived, I opened the boxes to find the order is completely wrong. They gave me food under half the price what I paid for and it was SO cold and stale. I understand that Postmates isn’t the restaurant itself, but they should provide something better as an assurance to users other than a 30% refund. I mean it’s not even that cheap and they push you to order in the “party” where others are ordering and so you feel pressured to pick somewhere you might not really even want to eat just because the clock is ticking away telling you to use that ordering method. And then you go to order from some place that’s listed on the main page of the app and they say the place isn’t available for orders. I don’t get it. My primary options are suddenly unavailable when less than a minute prior they were listed at the top of the homepage as a place to order from? Overall a horrible experience and I’d much rather use one of the many other options out there.
  • Amazing

    5
    By Arbiter1 39
    Very convenient app for late nights when you don’t want to leave your house.
  • Thank you for waiting

    5
    By back problems
    I have bad problems. At times is hard getting up and down the stairs. The driver waited until I get there. I just want to say thank you
  • Great service

    5
    By michaelh907
    Great!
  • She went out of her way to get my drink perfect

    5
    By joAnnIBD
    First time using the app! I love it! I had a great driver who went out of her way to make sure I got the right drink from Starbucks! I normally use uber eats but I’ll be switching to Postmates!
  • It’s ok

    3
    By Allycat125
    So my first time using this food delivery app. I like the amount of options (it’s the only one so far, that I’ve seen, that has Starbucks.) the biggest downfall of this app is the “unavailable” that appears whenever there is no PostMates delivery person nearby. This actually happens a lot, especially with Starbucks (which is a big deal for me since that’s like my number one go to place.) it has also happened with Subway (I ended up ordering my food from DoorDash.) its just really annoying and inconvenient. It does tend to limit your options by having that feature. There are some good things about the app, it’s easy to use and sometimes it’s pretty cheap compared to DoorDash. Although I honestly don’t think I’ll ever order Starbucks from this app ($24 for two drinks! No thank you.) The other plus is the people who work for PostMates, very nice and fast. Got my order right and knew exactly where I was located (which is a big deal since people tend to get lost trying to find my place.) one other thing that was a bit annoying is the “tip.” I tipped my driver in cash upon arrival. The app refused to close the “tip” menu until I entered some sort of number (I just typed $0.00) I literally tried on several occasions to get the darn tip menu to go away! Even uninstalled the app, still would not let me close it until I entered the $0.00. Maybe add a “tipped in person” or something like that so I’m not forced to give a tip through the app. All in all I think PostMates is ok.. I’ll use it a few more times but I think my go to will be DoorDash and I’ll just drive to get my own Starbucks.
  • How many times can a scam be tolerated

    1
    By apmath13
    This is the second time the driver is not delivering food and I’m yet to get a refund. Done with using this application.
  • Inaccurate delivery times

    2
    By Mozartthedivine
    While Postmates customer service has greatly improved in the last 6 months, the company still fails to put the customer. Delivery personnel are now saddled with many different orders within a single delivery (this didn’t happen before), so when one orders from a restaurant that is marked with “35-45 min” for delivery (or any other length of time), expect your wait time to be DOUBLE that. The estimated delivery times are no longer accurate since a postmate could be delivering 3 or 4 orders before getting around to yours. Frozen food melts, and hot food gets cold. Use UberEats instead!!! They are prompt and have better delivery tracking.
  • Best

    5
    By mitthakkar
    Best place to order
  • Taking Forever

    1
    By C-Rob14
    I had to cancel orders twice due to waiting more than 30 mins! No drivers were available which has never happened before, very disappointed.
  • Better than ubereats

    5
    By Gussitox
    Postmates always send me promotion, i love that! Free delivery, or 8 dollars or 12 dollars discount!
  • My FAV

    5
    By Very annoyed66
    Honestly never lets me down. Even when I’ve moved further from the city I can still get some of my favorites not as close with convince. One of the best offers given too compared to other food delivery apps. Idk who needs to read this review, I feel like we alll love Postmates
  • The best!

    5
    By johnson britang
    Postmates are really helpful! I used to order food from Doordash and Ubereats but I would never receive my food for whatever reason and they done nothing about it. So let’s just say I lost quite a bit of money.

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